Senior Police Clerk
City of Livermore
Date: 2 weeks ago
City: Livermore, CA
Salary:
$35
-
$90
per hour
Contract type: Full time
Description
Join the Livermore Police Department as a Senior Police Clerk. Click here for more information.
Testing Process
The testing process consists of the following phases: keyboard proficiency test and interview panel. Keyboard proficiency tests must have a passing score of 35 words per minute. Candidates are advised to attach a keyboarding verification certificate to their application or will be required to take the City of Livermore's online keyboarding test. Keyboarding verification certificates must meet the set criteria to be acceptable:
DEFINITION
Under general supervision, performs all clerical functions and procedures to provide records support service to the Police Department; provides customer service to citizens at the front counter and over the telephone; provides lead direction and technical training to Police Clerks; and performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS
This is a lead level classification in the Police Clerk series and is distinguished from the Police Clerk by the added responsibility of providing lead direction and training to new and existing Police Clerks. It is further distinguished from the Supervising Police Clerk classification which has first line supervisory responsibilities, including planning, assigning, and evaluating the work of section staff.
SUPERVISION RECEIVED
General supervision is provided by the Supervising Police Clerk with direction provided by other supervisory or management staff.
SUPERVISION EXERCISED
Provides lead direction and technical training to Police Clerks.
Examples Of Important And Essential Functions
Lead Functions
Provides lead direction to Police Clerks; trains and evaluates new personnel in the Records Section; monitors daily activities and ensures tasks are completed by the end of each shift; provides input for employee performance evaluations; and makes recommendations for changes and improvements to existing standards and procedures.
Public Counter/Telephone Functions
Greets public at the front counter; provides advice or assistance; directs individuals to proper department or personnel; accepts payments in the form of cash, checks, and credit cards for miscellaneous police services; informs public about departmental operations and the availability/services of referral agencies; answers incoming business lines and assists callers; calms upset or irate individuals, in person and over a telephone and ascertains information to determine how best to proceed; directs/screens calls to appropriate agency, department, or personnel; obtains complete information regarding the circumstances of calls for service; and uses a concise, logical method to input non-emergency calls for service into a computer aided dispatch system.
Administrative Functions
Enters data from police reports into automated record system; photocopies and routes completed reports and attachments to proper destinations; directs various case reports, forms, and correspondence to appropriate files or person(s); maintains accurate, up-to-date files; files all materials in alphabetical, chronological, or numerical order; purges files of outdated material and prepares reports for microfiche; opens and distributes inter-departmental and U.S. mail; inputs and accesses information to automated law enforcement systems; composes teletypes as requested and required; directs incoming teletypes to appropriate personnel; compiles statistics and reports; and processes traffic citations.
Job Related And Essential Qualifications
Demonstrated Knowledge of :
Modern office practices and procedures; operation of office equipment; proper English usage, diction, spelling, grammar, and punctuation; alphabetical, chronological, and numerical filing systems; personal computer operating systems and software applications; and effective training and interpersonal communication techniques.
Demonstrated Skills To
Make sound decisions in emergency and routine situations; relate effectively to co-workers, supervisors, department personnel, and the public; effectively communicate both orally and in writing; perform two or more tasks concurrently; read and retain information; meet the City's keyboarding standard (35 net words per minute); operate electronic data processing equipment; utilize personal computers and computer software to perform word processing, spreadsheet, and specialized functions; and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public.
Ability To
Speak and hear clearly; learn the techniques, procedures, and methods used in the operation of an automated police records system; recognize and discern various emotional states when dealing with citizens in person and over the telephone; remain calm in dealing with emergency situations; and use patience, courtesy, and tact when relating with the public.
Experience, Education, And Training Guidelines
Any combination of experience, education and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills and abilities would be:
Experience : Two years of full-time police records experience with a law enforcement agency, involving extensive public contact in person and on the telephone and personal computer experience.
Education : Equivalent to graduation from high school supplemented by typing, word processing, and business/public relations courses.
Training : Completion of the POST training for Records Training Officer is required prior to the completion of the probationary period.
Certification : Possession and maintenance of a Certificate of Basic Records Course Completion awarded from a POST accredited presenter is required.
License : May require the possession of a valid California driver's license with a satisfactory driving record as determined by the City.
Other Requirements : Willingness and ability to work shifts, holidays, weekends, and scheduled and emergency overtime; be available for call back as required; attend classes, seminars, and workshops during work and non-work hours as required; wear a uniform; and comply with department grooming standards.
Special Requirements : Essential duties require the mental and/or physical ability to converse over the telephone and in person; detect when a person is speaking with varying degrees of emotion; read computer monitors, fine print, charts, graphs, and maps; discern colors; use a computer keyboard; bend, stoop, stretch, and reach; sit for long periods of time; reach and select files from cabinets that may be up to eight feet tall; and safely move, manipulate, lift and carry up to 25 pounds.
Additional Information
Non-exempt
CITY OF LIVERMORE
Benefits Summary
Association of Livermore Employees
Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024
MOUTERM
10/01/2021 - 09/30/2025
SCHEDULED INCREASES
10/11/2021 2.0% + $725.40/year
10/10/2022 3.5% + $754.56/year
10/09/2023 2.5% + $777.36/year
10/07/2024 2.0% + $796.80/year
CAFETERIA PLAN (MEDICAL, DENTAL & VISION)
$1,950/month towards medical, dental, and vision; unused balance paid in cash to employee.
BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D)
FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid
$1,000 dependent coverage, ER paid
EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings).
LONG TERM DISABILITY (LTD)
ER paid
60% of base monthly earnings to $5,000/month max. (180 day waiting period)
PERS
New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340.
Classic PERS Misc Member - 2% at 60
EE paid 1.45%
ER paid 1.45%
RETIREMENT HEALTH SAVINGS (RHS)
ER contribution of 4% of base pay into RHS account.
VACATION ACCRUAL
Years of ServiceTotal Accrual Per Year
180.6 hrs
2-5120.12 hrs
6-10135.98 hrs
11-15160.94 hrs
16-19180.18 hrs
20+192.4 hrs
Prorated for part-time EE.
Maximum accrual: 340 hours
HOLIDAYS & HOLIDAY-IN-LIEU PAY
Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay.
Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period
SICK LEAVE ACCRUAL
96.2 hours/year
Pro-rated for part-time EE
Sick Leave Usage
3 regularly scheduled workdays max for immediate family.
PERSONAL LEAVE
Full-Time: 16 hours per year
Pro-rated for part-time EE.
PREGNANCY LEAVE & FMLA/CFRA
EE may use accrued leaves in compliance with City Rules & Regs
Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act
DEFERRED COMPENSATION 457(b)
ER contributes $75 per pay period, with required matching of $75 by EE
2024 Maximum
Normal = $23,000
Age 50+ = $7,500
Catchup Limits = $46,000
Voluntary EE Participation
SECTION 125 PLAN
No ER contribution
2024 Maximum
Dependent Care*: Up to $5,000/year -- *See IRS Pub #503
Unreimbursed Medical: Up to $3,200/year
$850 per year/ paid in equal amounts per pay period
For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist.
SAFETY SHOE ALLOWANCE
Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots.
PRESCRIPTION SAFETY GLASSES
Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries.
SHIFT DIFFERENTIAL
EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m.
EQUIPMENT OPERATION
Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day.
STANDBY PAY
2 hours straight-time for standby on regularly scheduled work day
3 hours straight-time for standby on regularly scheduled days off and fixed City holidays
CALL BACK PAY
3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE.
WORK IN A HIGHER CLASS
If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification.
COURT PAY/COURT CANCELLATION PAY
If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift.
SUPPORT SERVICES TRAINING OFFICER PAY
$90/pay period for full pay period while assigned.
BILINGUAL PAY
$60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job.
$35/pay period for conversation level as certified by Department Head and approved by Admin Services Director.
TELEPHONE PAY
20 minutes and for each minute exceeding 20 minutes at OT rate.
CELL PHONE ALLOWANCE
Standard = $40/month (if authorized)
See Administrative Regulation 36 for details.
COMMERCIAL DRIVERS' LICENSE PAY
$35/pay period with valid CA Commercial Driver's License and valid DOT medical card.
OT COMP & COMP TIME OFF
OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out.
TUITION REIMBURSEMENT
75% reimbursement fortuition & books
For undergraduate studies, $4,000 FY max; $16,000 lifetime max
For graduate studies, $5,000 FY max; $10,000 lifetime max
LICENSES & CERTIFICATIONS
100% reimbursement for required licenses and certifications
EMPLOYEE ASSISTANCE PROGRAM
Three (3) sessions per incident per family member. Unlimited telephonic consultations.
FLSA WORK PERIOD
168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week.
For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight,
ending 7 days later on Saturday at 11:59 p.m.
PAY PERIODS
26 pay periods per year
Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees.
ER = Employer
EE = Employee
FT = Full-Time
PT = Part-Time
Closing Date/Time: 11/13/2024 12:00 PM Pacific
Join the Livermore Police Department as a Senior Police Clerk. Click here for more information.
Testing Process
The testing process consists of the following phases: keyboard proficiency test and interview panel. Keyboard proficiency tests must have a passing score of 35 words per minute. Candidates are advised to attach a keyboarding verification certificate to their application or will be required to take the City of Livermore's online keyboarding test. Keyboarding verification certificates must meet the set criteria to be acceptable:
- Indication of a 5-minute timed test
- Official logo or letterhead of the certifying agency, including the contact name and phone number of the test administrator (Online self-tests are not acceptable)
- Date of the test (test must be taken within the past 12 months of application submission date)
- Gross Words Per Minute (GWPM)
- Number of errors in the entire test
DEFINITION
Under general supervision, performs all clerical functions and procedures to provide records support service to the Police Department; provides customer service to citizens at the front counter and over the telephone; provides lead direction and technical training to Police Clerks; and performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS
This is a lead level classification in the Police Clerk series and is distinguished from the Police Clerk by the added responsibility of providing lead direction and training to new and existing Police Clerks. It is further distinguished from the Supervising Police Clerk classification which has first line supervisory responsibilities, including planning, assigning, and evaluating the work of section staff.
SUPERVISION RECEIVED
General supervision is provided by the Supervising Police Clerk with direction provided by other supervisory or management staff.
SUPERVISION EXERCISED
Provides lead direction and technical training to Police Clerks.
Examples Of Important And Essential Functions
Lead Functions
Provides lead direction to Police Clerks; trains and evaluates new personnel in the Records Section; monitors daily activities and ensures tasks are completed by the end of each shift; provides input for employee performance evaluations; and makes recommendations for changes and improvements to existing standards and procedures.
Public Counter/Telephone Functions
Greets public at the front counter; provides advice or assistance; directs individuals to proper department or personnel; accepts payments in the form of cash, checks, and credit cards for miscellaneous police services; informs public about departmental operations and the availability/services of referral agencies; answers incoming business lines and assists callers; calms upset or irate individuals, in person and over a telephone and ascertains information to determine how best to proceed; directs/screens calls to appropriate agency, department, or personnel; obtains complete information regarding the circumstances of calls for service; and uses a concise, logical method to input non-emergency calls for service into a computer aided dispatch system.
Administrative Functions
Enters data from police reports into automated record system; photocopies and routes completed reports and attachments to proper destinations; directs various case reports, forms, and correspondence to appropriate files or person(s); maintains accurate, up-to-date files; files all materials in alphabetical, chronological, or numerical order; purges files of outdated material and prepares reports for microfiche; opens and distributes inter-departmental and U.S. mail; inputs and accesses information to automated law enforcement systems; composes teletypes as requested and required; directs incoming teletypes to appropriate personnel; compiles statistics and reports; and processes traffic citations.
Job Related And Essential Qualifications
Demonstrated Knowledge of :
Modern office practices and procedures; operation of office equipment; proper English usage, diction, spelling, grammar, and punctuation; alphabetical, chronological, and numerical filing systems; personal computer operating systems and software applications; and effective training and interpersonal communication techniques.
Demonstrated Skills To
Make sound decisions in emergency and routine situations; relate effectively to co-workers, supervisors, department personnel, and the public; effectively communicate both orally and in writing; perform two or more tasks concurrently; read and retain information; meet the City's keyboarding standard (35 net words per minute); operate electronic data processing equipment; utilize personal computers and computer software to perform word processing, spreadsheet, and specialized functions; and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public.
Ability To
Speak and hear clearly; learn the techniques, procedures, and methods used in the operation of an automated police records system; recognize and discern various emotional states when dealing with citizens in person and over the telephone; remain calm in dealing with emergency situations; and use patience, courtesy, and tact when relating with the public.
Experience, Education, And Training Guidelines
Any combination of experience, education and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills and abilities would be:
Experience : Two years of full-time police records experience with a law enforcement agency, involving extensive public contact in person and on the telephone and personal computer experience.
Education : Equivalent to graduation from high school supplemented by typing, word processing, and business/public relations courses.
Training : Completion of the POST training for Records Training Officer is required prior to the completion of the probationary period.
Certification : Possession and maintenance of a Certificate of Basic Records Course Completion awarded from a POST accredited presenter is required.
License : May require the possession of a valid California driver's license with a satisfactory driving record as determined by the City.
Other Requirements : Willingness and ability to work shifts, holidays, weekends, and scheduled and emergency overtime; be available for call back as required; attend classes, seminars, and workshops during work and non-work hours as required; wear a uniform; and comply with department grooming standards.
Special Requirements : Essential duties require the mental and/or physical ability to converse over the telephone and in person; detect when a person is speaking with varying degrees of emotion; read computer monitors, fine print, charts, graphs, and maps; discern colors; use a computer keyboard; bend, stoop, stretch, and reach; sit for long periods of time; reach and select files from cabinets that may be up to eight feet tall; and safely move, manipulate, lift and carry up to 25 pounds.
Additional Information
Non-exempt
CITY OF LIVERMORE
Benefits Summary
Association of Livermore Employees
Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024
MOUTERM
10/01/2021 - 09/30/2025
SCHEDULED INCREASES
10/11/2021 2.0% + $725.40/year
10/10/2022 3.5% + $754.56/year
10/09/2023 2.5% + $777.36/year
10/07/2024 2.0% + $796.80/year
CAFETERIA PLAN (MEDICAL, DENTAL & VISION)
$1,950/month towards medical, dental, and vision; unused balance paid in cash to employee.
BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D)
FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid
$1,000 dependent coverage, ER paid
EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings).
LONG TERM DISABILITY (LTD)
ER paid
60% of base monthly earnings to $5,000/month max. (180 day waiting period)
PERS
New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340.
Classic PERS Misc Member - 2% at 60
- Member Rate = 7% EE paid
- Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24)
- 36 consecutive months Final Comp
- Sick Leave Credit
- 4th Level 59 Survivor Ben.
- Military Service Credit
- Member Rate = 7.5% EE paid
- Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24)
- 36 consecutive months Final Comp
- Sick Leave Credit
- 4th Level 59 Survivor Ben.
- Military Service Credit
EE paid 1.45%
ER paid 1.45%
RETIREMENT HEALTH SAVINGS (RHS)
ER contribution of 4% of base pay into RHS account.
VACATION ACCRUAL
Years of ServiceTotal Accrual Per Year
180.6 hrs
2-5120.12 hrs
6-10135.98 hrs
11-15160.94 hrs
16-19180.18 hrs
20+192.4 hrs
Prorated for part-time EE.
Maximum accrual: 340 hours
HOLIDAYS & HOLIDAY-IN-LIEU PAY
Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay.
Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period
SICK LEAVE ACCRUAL
96.2 hours/year
Pro-rated for part-time EE
Sick Leave Usage
- FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual.
- PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours
- BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle.
3 regularly scheduled workdays max for immediate family.
PERSONAL LEAVE
Full-Time: 16 hours per year
Pro-rated for part-time EE.
PREGNANCY LEAVE & FMLA/CFRA
EE may use accrued leaves in compliance with City Rules & Regs
Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act
DEFERRED COMPENSATION 457(b)
ER contributes $75 per pay period, with required matching of $75 by EE
2024 Maximum
Normal = $23,000
Age 50+ = $7,500
Catchup Limits = $46,000
Voluntary EE Participation
SECTION 125 PLAN
No ER contribution
2024 Maximum
Dependent Care*: Up to $5,000/year -- *See IRS Pub #503
Unreimbursed Medical: Up to $3,200/year
- Pre-tax Health Care Premiums
- FSA's for Dependent Care
- Unreimbursed Medical Expenses
- Other options offered by plan administrator
$850 per year/ paid in equal amounts per pay period
For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist.
SAFETY SHOE ALLOWANCE
Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots.
PRESCRIPTION SAFETY GLASSES
Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries.
SHIFT DIFFERENTIAL
EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m.
EQUIPMENT OPERATION
Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day.
STANDBY PAY
2 hours straight-time for standby on regularly scheduled work day
3 hours straight-time for standby on regularly scheduled days off and fixed City holidays
CALL BACK PAY
3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE.
WORK IN A HIGHER CLASS
If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification.
COURT PAY/COURT CANCELLATION PAY
If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift.
SUPPORT SERVICES TRAINING OFFICER PAY
$90/pay period for full pay period while assigned.
BILINGUAL PAY
$60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job.
$35/pay period for conversation level as certified by Department Head and approved by Admin Services Director.
TELEPHONE PAY
20 minutes and for each minute exceeding 20 minutes at OT rate.
CELL PHONE ALLOWANCE
Standard = $40/month (if authorized)
See Administrative Regulation 36 for details.
COMMERCIAL DRIVERS' LICENSE PAY
$35/pay period with valid CA Commercial Driver's License and valid DOT medical card.
OT COMP & COMP TIME OFF
OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out.
TUITION REIMBURSEMENT
75% reimbursement fortuition & books
For undergraduate studies, $4,000 FY max; $16,000 lifetime max
For graduate studies, $5,000 FY max; $10,000 lifetime max
LICENSES & CERTIFICATIONS
100% reimbursement for required licenses and certifications
EMPLOYEE ASSISTANCE PROGRAM
Three (3) sessions per incident per family member. Unlimited telephonic consultations.
FLSA WORK PERIOD
168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week.
For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight,
ending 7 days later on Saturday at 11:59 p.m.
PAY PERIODS
26 pay periods per year
Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees.
ER = Employer
EE = Employee
FT = Full-Time
PT = Part-Time
Closing Date/Time: 11/13/2024 12:00 PM Pacific
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