Director of Operations - Specialty Services

CareSouth Medical & Dental


Date: 2 weeks ago
City: Baton Rouge, LA
Contract type: Full time
PRIMARY RESPONSIBILITIES: Core Standards:

  • Knowledge and understanding of Employee Handbook.
  • Carry out the meaning of the CSMD Mission and Vision statements.
  • Practice a culture of safety to reduce or prevent risk of injury, claims, loss or liability by utilizing the Risk Management and Infection Control Plan.
  • Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
  • Be present and ready for work as scheduled.
  • Attend in-service trainings, departmental meetings, and community events.
  • Work cohesively with team members.

Operations:

  • Oversee the development of new and existing specialty lines of services, sites and projects.
  • Facilitate the build out of specialty service lines.
  • Supports specialty needs by planning for equipment and supply needs.
  • Collaborates with providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.
  • Assesses operational workflows and makes revisions / recommendations to assure optimal operations.
  • Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
  • Directs the staff to continuously monitor provider schedules for new patient availability and office maximization.
  • Ensures the patient engagement, medical support and provider teams work collaboratively to create smooth and efficient office and patient flow for a positive patient experience.
  • Works varied and / or extended hours as operations dictate.
  • Ensures continuity of operational policies implemented across clinic sites.
  • Address and resolve patient complaints/grievances
  • Travel to assigned sites at least monthly for observation, supervision, and quality of service delivery monitoring.
  • Resolve conflicts
  • Other duties as assigned.

Leadership:

  • Maintains communication between medical staff and department heads
  • Demonstrates leadership and follow-up skills consistent with CareSouth Medical and Dental mission, vision, and values.
  • Develops and implements organizational policies and procedures.
  • Prepares activity reports to inform management of the status and implementation plans of specialty services.
  • During emergency management operations, the employee may be required to perform duties similar to but not limited to those in his/her job description.

Human Resources:

  • Responsible for employee selection and retention including - recruitment, hiring, onboarding, continuous training, coaching, setting goals and objectives, delegating work assignments, evaluating performance, assessing competency, and administering corrective action.
  • Treats staff, providers, visitors, and patients with dignity and respect.
  • Coordinates comprehensive orientation of new staff.
  • Helps create a positive and cooperative culture.
  • Builds an environment that supports positive team morale.

Quality Assurance:

  • Collaborates with administration and care team to identify opportunities for enhancing clinical quality, efficiency, and the patient experience.
  • Demonstrates stellar customer service skills towards patients, medical staff, coworkers, and the public.
  • Reviews and analyzes facility activities and data to aid planning and risk management, and to improve service utilization.
  • Follows and actively participates in CSMD's Quality Program and adheres to standards of improvement accordingly.
  • Work with quality team on quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.

Compliance:

  • Knowledgeable of healthcare regulations.
  • Ensures compliance with current healthcare regulations, medical laws, and high ethical standards.
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and payment options.
  • Maintains compliance with Joint Commission standards.
  • Maintains oversight of staff adherence to policies and procedures as outlined in the employee manual.

REQUIREMENTS:

  • Bachelor's degree in Health Services Administration, Healthcare Administration, Business Administration or equivalent; Master's Degree preferred. Fifteen years of specialty services healthcare administration experience may substitute for a bachelor's degree. Twenty years of specialty services healthcare administration experience may substitute for a master's degree.
  • Must possess a minimum of eight years of supervisory experience in a fast-paced multi-disciplinary practice.
  • Must have ability to learn using electronic health record systems, mastery of Athena a plus.
  • Must have strong computer skills.
  • Excellent verbal and written communication skills.
  • Must have exceptional interpersonal communication skills.
  • Must be able to effectively resolve conflicts.
  • Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.

SUPERVISES Patient Engagement staff - direct or indirectOperations Manager (s) - direct or indirectOffice Coordinator (s) - direct or indirectOffice Manager(s) - director or indirectTRAINING

  • Relias Supervisory Track
  • Relias Track A Non-Clinical
  • Relias CareSouth Onboarding
  • Manager Track

PERFORMANCE EVALUATION MANAGEMENT

  • Administrative Evaluation

PHYSICAL REQUIREMENTS:

  • Visual acuity - always
  • Hand - eye coordination - always
  • Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes
  • Primarily sedentary
  • Stooping, Bending, and Standing - sometimes
  • Walking- frequent; short distances

WORK ENVIRONMENT:

  • Indoor, environmentally controlled
  • Exposure to disease or infections
  • No vibrations
  • Exposure to artificial and/or natural light
  • Minimal exposure to outdoor weather elements

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