Call Center Representative - Remote

Job Location: Fully Remote (US)

Est. Hourly Pay: $30.50 - $43.90

Job Type: Full-time/Part-time/Contract

We are excited to welcome you to our office and our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us and we are following the recommended social distancing guidelines.

Job Responsibilities

• Initiate or handle calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Educate customers on account terms and payment plans
• Negotiate and offer solutions for repayment that best suits the consumer and the business
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up
  
  

Requirements

• Ability to successfully pass criminal background check, along with a drug screen
• Authorized to work in the United States
  
  

Qualifications

• High school diploma or GED
• Proficiency in Windows operating system
• Strong typing skills
• Customer service experience
• Knowledge of financial concepts
• Ability to work independently and in a team environment
• Excellent communication and problem-solving skills
• Familiarity with accounts receivable and accounts payable processes
• Prior experience in a call center or similar role
• Understanding of medical terminology and billing procedures
  
  

Benefits

We offer an attractive and competitive benefits package for full time employees which includes but not limited to:

• Medical
• Dental
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more
  
  

5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more