Director of Client Services (Work Remotely Anywhere in the U.S.)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.

We're currently pipelining talent for FUTURE needs and looking for a Director Client Services. The Director of Client Services is a driver of execution. This role is accountable for delivering a consistent, high quality client experience. You are responsible for proactive management, driving accountability and operational execution at all touch points for your clients. The ideal candidate supports all client related activities as well as the needs of the team in order to deliver client delight.

The Gig:

• Partner with Project Management and Production Planning team members daily to review capacity, team deliverables and performance
• Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources
• Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed
• Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed
• Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
• Conduct regular strategy meetings with Customer Success team to review client activity, needs and performance
• Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks
• Manage team members by conducting regular 1:1’s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasks
• Conduct new team member training and support overall learning paths for all team members, aligning resources as needed
• Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
• Engage in ongoing educational opportunities on product releases, updates and system functionality
  
  

What you need to make the cut:

• 8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena
• Bachelor’s Degree in Management, Communication or similar field preferred
• Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred
• Highly motivated, confident, energetic and must possess a positive attitude
• Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization
• Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members
• You must be a resourceful and creative problem solver – constructively working with team members to find solutions
• Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
• Desire to learn about the newest cutting edge technology and passion for continuous learning
• Availability to travel up to 15%
  
  

The pay range for this position is 80K to 154K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

Other Compensation: This role will be eligible to participate in the annual bonus plan.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

The Businessolver Way…

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.