Client Engagement Coordinator

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 25.000 highly skilled employees across 1,000 offices worldwide. For over 30 years, throughout 33 locations, it is TÜV SÜD America’s priority to create a safer future. To protect people, property and the environment from technology-related risks; we drive consumer protection, digital transformation, sustainable development, and urbanization.

Tasks/Aufgaben

Since 2005, Ruby Canyon Environmental, Inc. has been committed to supporting our clients climate and sustainability initiatives. Acquired by TÜV SÜD America Inc. in December 2022, we continue to be a global leader in providing assurance services for the carbon markets and sustainability.

Job Overview:

The Client Engagement Coordinator plays a critical client-facing role, providing essential support to management, technical staff, clients, and subcontractors. The ideal candidate will be a self-starter with exceptional organizational, communication, and time management skills, capable of managing multiple detailed processes simultaneously in a dynamic, high-growth environment.

Main Responsibilities:

Customer Communication: Serve as a point of contact for new customer inquiries via email, phone, and website.

Inquiry Coordination: Coordinate responses to customer inquiries, ensuring timely and accurate communication.

Proposal Development: Assist in the development and submission of proposals for customers and RFPs, eventually leading this process.

Customer Onboarding: Manage the collection and organization of initial customer information for internal onboarding.

Other Responsibilities:

Contracting Support: Collaborate with Project Coordinator to facilitate client contracting.

Template Development: Create and refine templates for proposals and other pre-engagement processes.

Data Management: Perform data entry and maintain project management software (Zoho) to track customer inquiries, proposals, and deliverables.

Special Projects: Undertake specialized projects and tasks as assigned.

Travel: Some travel required.

Qualifications/Qualifikationen

Required Qualifications:

High school diploma or equivalent.

Minimum of 2 years of experience in an administrative or client-facing role.

Experience with RFPs, proposal drafting, customer service.

Ability to thrive in a dynamic and fast-paced environment.

Knowledge of office administration responsibilities, systems, and procedures.

Excellent communication, listening, and interpersonal skills.

Strong organizational, time management, and multitasking abilities.

Detail-oriented with a focus on accuracy.

Experience working under tight deadlines and pressure.

Proficiency in standard software packages, including MS Excel, Outlook, Word, and PowerPoint.

Desired Qualifications:

Bachelor s degree.

Spanish language proficiency.

Further Information

Equal Opportunity Employer Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following: