Customer Service Representative
GSM Services
Date: 2 weeks ago
City: Gastonia, NC
Contract type: Full time
Are you a people person with exceptional organizational skills and a passion for providing top-notch customer service? GSM Services is looking for a motivated, energetic individual to become the face of our company as our Front Desk Coordinator. If you're ready to make a difference and love being in a dynamic environment, we want you on our team!
What You’ll Do
What You’ll Do
- Be the first point of contact for customers and visitors, offering a warm and professional greeting.
- Handle incoming phone calls, directing them to the right departments and taking accurate messages.
- Schedule appointments efficiently across our various divisions, ensuring all service requests are met.
- Maintain a tidy, welcoming reception area that reflects the high standards of GSM Services.
- Perform administrative tasks such as sorting mail, managing inventory, and preparing documents.
- Keep an eye on staff movements to assist with visitor security and scheduling.
- Follow up with customers through our 3-Month Happy Calls and appointment confirmations.
- Provide information to callers and assist with queries from the public and our valued customers.
- A professional appearance and the confidence to represent GSM Services positively.
- Strong communication skills, both written and verbal, with the ability to interact effectively with customers and colleagues.
- Excellent computer skills, including proficiency in MS Word, Excel, and Outlook.
- The ability to handle multiple tasks in a fast-paced environment with a smile.
- Initiative, reliability, and a keen eye for detail.
- High school-level reading and writing skills in English.
- A calm and composed demeanor when dealing with pressure.
- Work for a respected company that values your ideas, provides support, and fosters a family-like atmosphere.
- Enjoy a vibrant work environment where no two days are the same.
- Be part of a team dedicated to providing Comfort & Peace of Mind to our community and each other.
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