Sportsbook Supervisor-Full Time (Horseshoe Council Bluffs)
Harrah's Cherokee Valley River
Date: 2 weeks ago
City: Council Bluffs, IA
Contract type: Full time
William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.
Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
What You Will Do
Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
Mentor employees to help them become better ticket writers
Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
Handle escalated customer complaints/issues as needed
Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
What You Will Need
Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Strong communication skills, both written and verbal
Professional appearance and demeanor
Self-starter Attitude Who Shows Initiative
Committed to delivering a high level of customer service
Physical Requirements
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
What You Will Do
Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
Mentor employees to help them become better ticket writers
Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
Handle escalated customer complaints/issues as needed
Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
What You Will Need
Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Strong communication skills, both written and verbal
Professional appearance and demeanor
Self-starter Attitude Who Shows Initiative
Committed to delivering a high level of customer service
Physical Requirements
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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