Collections Clerk

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Adheres to departmental and property policies and procedures regarding guest service standards. - Performs clerical activities and facilitates operations of the Collections Office to ensure achievement of objectives. - Minimizes risk for default by collecting data from Credit bureaus, central credit, telephone companies, and gaming history in order to provide supervisor with information regarding collection history. - Maximizes ratio of collection to bad checks by receiving payments from customers with delinquent Credit through written or verbal contact in a manner that maintains good customer relations. - Updates collection information for L’Auberge Lake Charles for evaluation and disposition by supervisor. - Supplies monthly reports to supervisor. - Maintains accurate and complete Credit records; maintains and organizes filing system. - Answers phones and routes incoming calls; processes incoming and outgoing mail; types memos and letters. - Attends all departmental and company training programs or meetings as directed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
  
  

BRING US YOUR BEST.

• High School Diploma or equivalent required; Associate degree and/or minimum six (6) months of credit/related experience preferred; or equivalent combination of education and experience. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.). - Must have basic math skills, including the ability to add, subtract, multiply, and divide. - Knowledge of Credit operations, rules, and regulations preferred. - Knowledge of inter-related department functions such as Cage, Credit, and Casino Services preferred. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have excellent customer service and organizational skills. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer