Community Care Worker I

Job Description

Community Care Worker I- Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Community Care Services (CCS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CCS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

Community Care Worker I - Determines needs and eligibility for Community Care Services Eligibility (CCSE) services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCSE services to determine if services are meeting the individual’s needs.

Essential Job Functions

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources. Conducts reviews to determine eligibility and functional needs. Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs. Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service. Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs. Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs. Prepares basic level ongoing or special narratives or statistical reports.

Knowledge Skills Abilities

Ability to effectively communicate orally and in writing. Ability to set priorities, establish timeframes, and meet deadlines. Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies. Ability to operate computer and general office equipment. Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements. Knowledge of resources that serve individuals who are older or have a disability.

Registration Or Licensure Requirements

Current valid Drivers’ License

Initial Selection Criteria

Application should reflect:

• Prefer experience in social work or related fields indicating the individual possesses the skills necessary for job performance.
• Must be willing to travel at least 85% of the time.
• Prefer typing at least 30 wpm.
• Applicant reflects past or current experience in use of email and other automated applications, such as Microsoft products.
• Applicant indicates past or current excellent written communications as observed by detail and completeness of information provided on the state application.
• Experience in operating a computer and general office equipment.
• Experience with the aged and disabled preferred.
• Experience interviewing, documenting, and reporting information preferred.
• Experience communicating effectively with a wide variety of people in different types of situations/environments.
  
  

Additional Information

This position is included in a career track series and will be filled at the Worker I level. Applicants with previous employment with CCSE will be reviewed by program management to determine appropriate entry level. HHS salary provisions are used to determine the hiring salary.

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 68X, HM, 0149, 4C0X1. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code

68X, HM, 0149, 4C0X1.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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