AVP, Technology Learning & Development

E2403458-5

Job Description

Role Summary/Purpose:

The AVP, Technology Learning & Development is responsible for overseeing the planning, development, and execution of technical learning programs for the Technology function. This role will focus on managing the end-to-end learning lifecycle, including needs assessment, vendor selection, curriculum development, learning deployment and management of Learning Management System, LMS. This role will also work closely with Tech leaders to ensure alignment of Tech goals and objectives with learning initiatives.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Partner with Tech learning leader, functional leaders, chiefs of staff, subject matter experts and others to conduct needs assessment and prioritize learning needs throughout the technology function.
• Lead strategy, design, scheduling, execution and reporting for Technology’s technical learning programs, including eLearning, microlearning, instructor led learning, learning simulations, video learning etc.
• Support the Culture and Change workstream of the Public Cloud migration and be well versed on training/learning stats
• Proactively manage multiple projects, organize workflows and prioritize work assignments to meet or exceed deadlines.
• Communicate with leadership, managers and learning participants to ensure maximum attendance levels and ROI while promoting a positive employee experience and culture of continuous learning
• Partner with Supplier Management, Sourcing, and Suppliers to ensure accurate Statements of Work, and delivery of high-quality learning programs and supplier performance.
• Manage the LMS, – ensuring seamless delivery, tracking and reporting through the LMS.
• Track and manage Learning KPIs and identify areas of improvement and propose plans for improvement.
• Other responsibilities and/or special projects as assigned
  
  

Qualifications/Requirements

• Bachelor’s degree in Information Technology, Human Resources, Education, or in a related field and 5+ years of experience; or in lieu of Bachelor's degree 9+ years of experience
• 5+ years of experience in Tech learning, learning & development, or a similar role
• AWS, Cloud Technical Essentials knowledge
• Strong knowledge of LMS platforms, eLearning content development tools and learning suppliers
• Excellent written and verbal communications
• Ability to work with cross-functional teams and proven track record on building relationships and influence at various levels in the organization
• Action-oriented
• Excellent prioritization and organization skills
• Proven ability in working with contractors on big-scale learning projects
  
  

Desired Characteristics

• Self-starter with a strong work ethic
• Masters degree preferred
• Mastery of facilitation skills, ability to communicate complex ideas in a clear and simplified manner
• Able to handle multiple priorities; initiate, lead and embed change across a large-scale organization
• Strategic thinking with ability to develop and implement actionable plans to drive business results
• Strong problem-solving skills with a demonstrated ability to evaluate situations using multiple sources of information
• Proven ability to work independently
  
  

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Human Resources