Manager, Learning Management Systems 2024

Position Summary

The Learning Management Systems manager leads the creation and maintenance of educational activity products and education program pages in ASAM's learning management systems (LMS). This position collaborates with the leadership team and project leads to publish and manage educational content in the LMS, while ensuring consistency and creating standard processes across all educational products.

Responsibilities/Duties

• Perform LMS administrative functions, including the creation of educational activities and management of user enrollments, program pages, registration, security permissions, and integration with third-party tools.
• Review products and pages before launch for adherence to ASAM guidelines and accreditation requirements.
• Assist with ad-hoc projects within the team and other administrative tasks as assigned
• Maintain or create instruction manuals for staff for developing/formatting LMS pages, new products, and other commonly used features.
• Conduct regular reviews/audits and maintenance/clean-up for LMS pages, products, user accounts (eg, check for broken links, updating outdated language, cleaning up duplicate user accounts).
• Generate usage reports and maintain large data sets to provide accurate reporting on eLearning Center activities
• Support team members and learners with LMS questions. Independently work with the appropriate parties to develop solutions.
• Proactively work with internal teams to ensure adherence to guidelines, address changing program needs, and implement new features.
• Train staff and members on LMS features and additional performance enhancements, as needed.
• Provide regular reports on LMS finances and usage data for senior staff and others as requested. Update internal teams or other stakeholders.
• Pull data from LMS and contribute to analysis for learner evaluation and outcomes in collaboration with Evaluation Team and other internal teams.
• Develop and implement new strategies to ensure user engagement and budget goals are met (in coordination with marketing and program leads).
• Track and maintain the budget, including processing refunds, invoices, and sales batches. Assist in the development of the LMS budget.
• Stay up to date with new LMS features and serve as primary liaison with LMS Vendor. When relevant, inform other team members about new features and lead implementation.