Remote Chat Support
ChemStation
Date: 2 weeks ago
City: Remote, Remote
Salary:
$45,500
-
$89,450
per year
Contract type: Full time
Remote
We are seeking a Remote Chat Support Specialist to join our Customer Support team. In this role, you will be responsible for providing timely and accurate support to our customers through chat. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
Responsibilities
- Respond to customer inquiries and resolve issues through chat
- Provide product information and technical support
- Escalate complex issues to the appropriate team member
- Maintain accurate records of customer interactions
- Assist with training new team members
- 1+ years of experience in customer support or a related field
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Proficiency in typing and using chat software
- Customer service orientation
- Attention to detail
- Ability to work independently
- Team player
- Adaptability
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