Operations Manager

Summary: The Operations Project Manager is responsible for the planning, execution, and completion of projects, supporting and leading the work of multiple teams withing the organization, and ensuring all project deliverables are met. This role involves managing multiple projects simultaneously, coordinating with cross-functional teams, and communicating with stakeholders to drive progress and address risks and inefficiencies within current operational processes. This role provides a pathway to future leadership opportunities within the operations team.

Work Hours : Monay to Friday from 7:00am to 5:00pm and 2 Saturday in a month

Seniority Level:Mid-Senior Level

Employment Type:Full-time

To perform this job successfully, the individual must be able to do the following:

• Adaptability: Demonstrated ability to adapt quickly to changing business environments, driving operational efficiency and innovation through strategic problem-solving and leadership.
• High Level of Attention to Detail: Maintains a high level of attention to detail, ensuring accuracy and precision in all aspects of operations, from process optimization to performance metrics and compliance. Posses the ability to translate these findings in presentation, written, and verbal communications.
• Drive: Passionate and driven operations leader with a strong work ethic, personally motivated to exceed performance goals and deliver high-impact results through dedication and perseverance. Thrives in a fast-paced, multifunctional environment, simultaneously managing multiple projects related to operational excellence and driving continuous improvement.
• Project Planning: Develop detailed project plans, including timelines, milestones, and resource allocation for successful execution.
• Team Management: Lead project teams, including assigning tasks, providing direction, and ensuring accountability for results. Operate as a thoughtful leader which a high level of curiosity. Take an active role in leading warehouse operations to support the large scale team when required.
• Stakeholder Communication: Maintain clear communication with project stakeholders, including regular updates on project progress, risks, and any adjustments to plans.
• Risk Management: Identify potential project risks, develop mitigation strategies, and proactively address any issues that arise to keep the project on track.
• Performance Tracking: Monitor project progress against KPIs, ensuring goals such as deadlines, and quality standards are met. Deliver clear and compelling project updates through presentations to internal and external stakeholders, including senior leadership.
• Process Optimization: Implement process improvements throughout the project lifecycle to drive efficiency, productivity, and cost savings. Improve existing operational workflows, identifying inefficiencies and opportunities for growth.
• Cross-Functional Collaboration: Collaborate closely with operations, logistics, IT, and other internal teams to ensure project objectives align with business needs. Facilitate effective communication across cross-functional teams, ensuring alignment on project goals, timelines, and deliverables.
• Reporting: Provide regular project reports, including updates on milestones, risks, issues, and resource utilization to senior management. Translate complex data and details into easily understandable terms for diverse audiences. Manage daily/weekly/monthly reporting on project status and team performance.
• Leadership Development: Train and mentor team members, fostering a culture of continuous improvement and leadership development to progress team members withing the organization.
  
  

Additionally the candidate must meet the following Education and/or Experience requirements:

• Bachelor’s degree in project management, Operations, Logistics, or a related field.
• Minimum 2 years of leadership or project management experience in an operational or logistics setting.
• Proven ability to manage project teams of 15+ members.
• Strong experience with distribution center or warehouse operations.
• Proficiency in project management software and tools, including MS Office (Excel, PowerPoint, Word).
• Demonstrated ability to lead process improvements and operational changes.
• Exceptional organizational, time management, and leadership skills.
• Strong problem-solving skills, with the ability to adapt to changing project requirements.
• Exceptional verbal and written communication skills, with the ability to tailor messages for various audiences.
• Experience facilitation meeting, guiding discussions, and managing conflict to achieve project alignment and consensus. Possess the ability to confidently present project updates, findings, and recommendations to diverse stakeholder in a clear, engaging, and professional manner.
  
  

This Role Has The Following Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
  
  

Benefits: MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.
  
  

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young
  
  

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.