Guest Services Representative

Employment Type:

Full time

Shift:

12 Hour Day Shift

Description:

Help patients check in the kiosk as they enter the hospital because the kiosk does not allow everyone to check in.

Position Summary

Obtains information from patients. Obtains patient signatures as outlined according to procedure. Explains health care policies and procedures to patients. Assigns rooms and prepares records of admissions and outpatient services. Support patients by checking them into the kiosk and directing them to the appropriate departments.

Job Functions

• Obtain personal and financial information and signatures on insurance and consent forms from patients or family members. Witness signature of forms.
• Assign rooms to patients and explain hospital policies and procedures when necessary. Explain Advance Directives to patients/families. Initiate patient transfers. Escort or make arrangements to have patient escorted to department.
• Prepares records of admission and outpatient services. Verifies all demographic and insurance information. Prepares charts, labels, and identification bands when applicable.
• Meet and greet visitors in the outpatient department. Register outpatients as necessary.
  
  

Position Qualifications

• Well developed communication skills, both written and oral. Able to communicate effectively with individuals and groups representing diverse perspectives.
• Prior employment in a health care environment preferred.
• Knowledge of medical terminology.
• Knowledge and ability to use computer applications. Ability to complete data entry functions.
• Articulates and demonstrates commitment to the philosophy, values, mission and vision of the organization.
  
  

SHIFT

Variable from 6am-11pm. Some weekends and holidays.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.