Assistant General Manager
StepStone Hospitality
Date: 1 week ago
City: Gulfport, MS
Contract type: Full time
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Job Type
Full-time
Description
The Courtyard Gulfport Beachfront Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Assistant General Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with hospitality sales experience essential.
Requirements
Job Type
Full-time
Description
The Courtyard Gulfport Beachfront Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Assistant General Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with hospitality sales experience essential.
- Maintain standards of quality guest service.
- Assist the General Manager to develop short and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
- Facilitate department meetings to ensure 100% communication throughout all hotel departments
- Participate in the preparation of the annual hotel budget.
- Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
- Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering.
- Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
- Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
- Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
Requirements
- Must have at least 2 years in hotel operations management role
- Must have comprehensive knowledge of all hotel departments and functions.
- Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Must have exceptional mathematical and computer skills.
- High school education and relevant training and experience required. Additional education preferred.
- Ability to timely obtain any required licenses or certificates.
- CPR training required; first aid training preferred.
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