Technical Project Manager

Who we are:

CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small and mid-sized businesses. We are driven by our mission and core values to be a great place to work and a great company to work with.

Currently, our organization covers 5 regions with offices from Hartford to Chicago to Miami. We offer a broad portfolio of secure IT services including managed IT, cybersecurity, technical compliance (CMMC, NIST, HIPAA, etc.), cloud solutions, and professional services. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.

What we are looking for:

Summary:

As CompassMSP continues to grow, evolve and scale so does the need to provide a range of centralized services to our regional teams. CompassMSP has embarked on a change program to evolve the services provided centrally today both to our clients and fellow teammates. Central Operations’ purpose is “To help our clients and fellow navigators reach their goals by improving, automating, offloading, and managing technology to achieve our shared success.” It is to this end that CompassMSP is creating a Project Management role & function within Central Operations, to better support and empower our technical teams to execute and deliver.

As a Technical Project Manager at CompassMSP, you will play a crucial role in orchestrating the planning, execution, and delivery of technical projects for our clients. You will collaborate closely with cross-functional teams, including engineering, operations, and client services, to ensure the successful implementation of technology solutions while meeting client requirements, service level agreements (SLAs), and project timelines.

Qualifications Include:

• 5 or more years’ experience in a similar role – preferred
• Experience working with an MSP in a TruMethods operating model – preferred
• Strong communication skills both written and verbal
• Strong collaboration and customer service skills
• Ability to build and maintain successful relationships with peers and customers
• Self-directed and focused
• Strong problem solving and planning skills, highly detail conscious
• Strong multitasking and time management skills
• Ability to work with remote teams
• Strong customer service skills
• Deadline driven
• Preferred system experience using ticketing systems (ConnectWise, ServiceNow, etc.)
• Vibrant and willing to contribute to a fun atmosphere
  
  
  

Who you are:

You are a positive, self-motivated person who has a passion for technology, teamwork and client success. You thrive in a dynamic, inclusive, high-energy, metrics driven environment, and you embrace coaching, mentorship and collaboration. You enjoy making work fun and rewarding for all! Join us in delivering exceptional customer service and project success at CompassMSP!

As a key member of our team, you will:

• Deliver Excellence: Ensure projects shine by managing timelines, budgets, and scope to exceed expectations.
• Juggle with Finesse: Seamlessly handle multiple projects of varying sizes simultaneously, ensuring each one gets the attention it deserves.
• Champion Collaboration: Coordinate project activities with clients and team leads, fostering collaboration and alignment for desired outcomes.
• Lead the Charge: Initiate projects, manage workflow, and ensure support teams are primed for success, from intake to closure.
• Navigate Expectations: Assist in managing client expectations, ensuring clarity and satisfaction throughout the project journey.
• Drive Results: From planning to execution, oversee every detail to ensure projects are delivered effectively and on time.
• Facilitate Transitions: Ensure a smooth handoff to support teams, ensuring clients are set up for ongoing success.
• Stay Connected: Provide regular updates to CompassMSP management, keeping everyone in the loop on project progress.
  
  
  

What we offer:

• Competitive pay
• Quarterly Bonuses
• Progressive PTO
• Medical/Dental/Vision/Life/Disability available
• Tax deferred retirement plan with company match
• Career Development and Coaching
• Fun work environment!
  
  
  

Our Commitment to Inclusion:

Expand your horizons with us! CompassMSP is proud to be an Equal Opportunity Employer and we welcome everyone with the skills and drive to succeed.