Automotive Service Advisor
Hyundai of Auburn
Date: 2 weeks ago
City: Auburn, AL
Contract type: Full time
Come join the team of the best dealership in town, HYUNDAI OF AUBURN! We are currently seeking an experienced Service Advisor with a proven record of top-notch customer service. At Hyundai of Auburn, we pride ourselves on having a family-oriented culture and we love to promote from within, so the sky is the limit! If this seems like the opportunity you have been waiting for, please keep reading!
Pay: Base PLUS Commissions and Bonuses!!
Benefits
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Maintain good working relationship with factory(s) and foster positive employee relations.
Other duties as assigned
Qualifications
Prior dealership service experience required
Excellent customer service skills
Positive, friendly attitude, along with a customer service mentality
Ability to effectively communicate with customers, co-workers, vendors, etc.
Time management and organization skills
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Ability to work with little supervision
Valid driver's license and clean driving record
Willing to submit to pre-employment drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: Base PLUS Commissions and Bonuses!!
Benefits
- Medical, dental, and vision insurance
- Long and short-term disability and life insurance
- Matching 401(k) plan & profit sharing
- Paid vacation & holidays
- Employee purchase program (Discounts of products and services)
- Employee events and recognition such as service awards, holiday parties, food truck Fridays, etc.
- A friendly, professional work environment
- Opportunities to advance within the company
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Maintain good working relationship with factory(s) and foster positive employee relations.
Other duties as assigned
Qualifications
Prior dealership service experience required
Excellent customer service skills
Positive, friendly attitude, along with a customer service mentality
Ability to effectively communicate with customers, co-workers, vendors, etc.
Time management and organization skills
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Ability to work with little supervision
Valid driver's license and clean driving record
Willing to submit to pre-employment drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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