Service Business Development Center Supervisor

At Teton Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with matching contributions
• Life insurance
• Paid vacation
• Eight paid holidays
• Profit sharing
  
  
  

Job Summary: A Service Business Development Center (BDC) Supervisor ensures and provides customer service with a positive, customer-first attitude. They should be comfortable speaking on the phone and be knowledgeable on the pricing and details of services available. They should stay organized and up to date on the latest information regarding sales and services. This position is full time and pay is $18-$20 depending on experience.

Responsibilities:

• Ensure daily, weekly, and monthly goals are being met and correspond to the goals of the Service department
• Provide management with weekly feedback and frequent reports related to the status and productivity of the Service BDC agents.
• Assist in training and coaching all Service BDC personnel.
• Ensure and provide customers with an easy to buy and easy to do business with experience.
• Responsible for overseeing, answering, and scheduling inbound phone calls.
• Responsible for ensuring that all texts, emails, and messages are responded to within a half hour it was received.
• Continuously screen schedule for at least two days in advanced for overbooking concerns, part issues etc.
• Perform follow ups with Service Advisors and Parts Associates
• Provide customers with accurate pricing on maintenance services and repair work.
• Check with Service Advisors and Parts personnel for potential appointment opportunities.
• Responsible for performing daily follow-up calls/messages
  
  
  

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Previous call center experience
• Willingness to help others
• Able to hold others accountable
• Able to multitask
• Good attitude
• Team player
• Able to communicate effectively and often
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.