Case Manager-Bilingual Spanish/English

EQUUS


Date: 1 week ago
City: Omaha, NE
Contract type: Full time
Job Description

  • Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination
  • Provide consistent and comprehensive case management and follow-up
  • Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
  • Facilitate all professional development workshops
  • Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
  • Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
  • Accurately complete required documentation for enrollment
  • Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
  • Create solutions to participant attendance problems
  • Assist in the preparation of project reports as needed (participation, placement)
  • Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data
  • Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output
  • Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
  • Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
  • Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements
  • Provide operational support and coverage as needed
  • Assist in the intake services for the Center
  • Provide operations support for all compliance driven standards
  • May be assigned other tasks and duties reasonably related to their job responsibilities
  • Other duties as assigned

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