Medical Office Assistant - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for a Medical Office Assistant to join our Veterans Evaluation Services (VES) Team in Jacksonville, NC. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions- oriented manner for both providers and veterans, and updating case statuses as available. The ideal candidate possesses the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

Essential Duties And Responsibilities

• Perform all job functions in compliance with HIPAA policies and adhere to local and externally relevant health and safety laws and policies.
• Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
• Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
• Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
• Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of the clinic throughout the day.
• Must live in or near Jacksonville, NC.
• Must be willing and able to travel to provide support to other clinics in the Eastern region
• Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed
• Must be willing to work onsite in our Jacksonville, NC. location
• Must have reliable transportation to drive to other locations in the Eastern region
• Valid driver's license required
• Arrive 30 minutes prior to scheduled exam
• Display snacks/water/flags/veteran material in the provider's waiting area and post VES signs in the door
• Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign in sheet
• Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure)
• Document and update OMS comments for everything you do pertaining to veterans and providers
• Keep all veteran's information private and confidential
• Assist the veteran in any way needed
• Always be courteous and respectful
• Adhere to local and externally relevant health and safety laws and policies
• Maintain cleanliness of the clinic/per-diem and exam rooms
• Frequently utilizes computer, telephone, e-mail and e-fax
• Communicate and assist other departments in a collaborative effort to expedite cases
• Work effectively within a team dynamic
• Adapt to new instructions, requests or procedures as provided
• Maintain a high sense of urgency at all times
• One to two years training and/or certification in the medical field preferred
• CPR certified preferred
• Intermediate knowledge of pertinent medical terminology
• Advanced verbal and interpersonal skills
• Advanced written communication skills, to include excellent grammar
• Advanced reading and comprehension abilities
• Advanced analytical skills and detail-oriented
• Advanced multi-tasking skills
• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel, and typing skills
  
  

Minimum Requirements

• High School Diploma or GED required.
  
  

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.