Claims Assistant

We are seeking a talented individual to join our team at ICAT. This role will be based in Broomfield, CO. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Claims Assistant provides a full range of claims support and customer service for all of Boulder Claim’s operations. The Claims Assistant is responsible for entering new claims, processing claims, providing a free flow of business-critical information including research, reports and project management support. The Claims Assistant will also provide a full range of administrative and clerical support to all company personnel. The Claims Assistant will comply with all claims policy and procedural requirements. The Claims Assistant is responsible for providing excellent customer service to all personnel, customers, vendors, and business partners.

We will count on you to:

• Take incoming/outgoing calls, entering/processing/filing claims within the claims systems, including routine letters of acknowledgment, status, and denial.
• Reconciles claims files, claims payments, and billing statements and prepares standard summary reports. Researches and resolves claim payment discrepancies and assembles all supporting documentation as needed.
• Reconciles claim payments and supports the preparation of standard and ad hoc management reports through information verification, proofreading, assembly, and other related activities.
• Updates claim forms and procedural manuals, organizes files, researches, and follows up on customer complaints and inquiries.
• Provides clerical/administrative support which includes drafting Claim Department procedures and processes, composes and prepares routine correspondence and presentations, compiles and prepares reports.
• Collects, sorts, distributes, and prioritizes correspondence, and business client’s requests. Schedules and coordinates meetings and maintains calendar.
  
  

What you need to have:

• Proficiency in Excel and basic knowledge of Word, PowerPoint, and Outlook
• Customer service experience; excellent verbal and written communication skills
• Must be flexible to work occasional evenings, weekends, and holidays
  
  

What makes you stand out:

• Experience answering incoming/outgoing calls
• Claims processing or related insurance and/or administrative experience in a professional environment
• Accounts payable/receivable, accounting, or finance experience
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

ICAT offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At ICAT, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey – with us by your side, you’ll be ready to tackle tomorrow’s challenges. Founded in 1998 and based in Broomfield, Colorado, ICAT is a subsidiary of Victor and a leading provider of property insurance protection to homeowners and businesses located in hurricane- and earthquake-exposed regions of the United States. The company is committed to making insurance easier for producers and their clients through specialized underwriting and claims expertise, personalized customer service, and a responsive, technology-oriented business approach. Along with its subsidiary, Boulder Claims, ICAT’s inherent promise to policyholders is to assist people and businesses as they recover from disasters. For more information, visit www.icat.com.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#ICAT

The applicable base salary range for this role is $35,300 to $75,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: December 31, 2024

R_286477