Program Specialist - Navigation Support

Community Services and Employment Training (CSET)


Date: 2 weeks ago
City: Visalia, CA
Contract type: Full time
ACCOUNTABILITIES:

  • Provides exceptional customer service that includes efficient, precise, and courteous communication.
  • Assist Program Coordinators, Senior Program Coordinators and Directors on various daily operational tasks
  • Assists with inbound calls, incoming and outgoing mail, filing and purging client files and other office clerical work.
  • Assists in perimeter checks, dorm checks and monitoring center activity.
  • Assists in maintaining safety within center, emergency drills and checks.
  • Completes general janitorial or housekeeping tasks
  • Assists with staff coverage within center.
  • Assures all operational safety procedures are followed and documented.
  • Presents information to participants regarding program specifics.
  • Assists in center activities, events and/or groups.
  • Participates in trainings and professional development activities to build required knowledge for the position.
  • Participates in outreach events as assigned.
  • Participates in training and professional development to build required knowledge for the position.
  • Performs other duties including but not limited to assisting with programs, adherence to attendance policies, and other applicable operating rules, policies and procedures.

SKILLS & ABILITIES:

  • Upholds company principles and practices to the highest degree and represent the agency in a professional manner.
  • Ability to provide exceptional customer service that includes efficient, precise, and courteous communication.
  • Basic knowledge of modern office procedures and methods, and is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data base.
  • Must have excellent oral and written communication skills as well as ability to communicate effectively with low income persons, other providers of human services, community leaders, and government officials.
  • Ability to accurately record and deliver information, meet deadlines, and maintain confidentiality of restricted information.
  • Ability to perform successfully under moderately stressful conditions, to respond immediately to crisis situations and to balance priorities within and between offices/departments/work sites.
  • Ability to maintain personal composure, tactfully handle difficult situations, and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with participants and program staff.
  • Ability to advise and interpret on the application of policies, procedures and standards to specific situations.
  • Ability to explain, demonstrate and clarify to others, the understanding of the well-established principles, practices, policies and procedures.

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