EMS Director of Operations

Summary:

The Director of Operation is responsible for the overall leadership and direction of the field operations of Sunstar Paramedics.  

Major Duties and Responsibilities:

·      Responsible for the overall management of Operations and Scheduling on a day-to-day basis

·      Responsible for performance reviews, promotions, discipline, team building and hiring determination for assigned staff

·      Responsible for meeting or exceeding the operation’s annual goals/objectives within given time frame and contributing to performance scorecard measures

·      Responsible for promoting high quality, effective patient care and patient engagement with measurable outcomes 

·      Responsible for ensuring the health, safety, and security of employees and promoting employee satisfaction and engagement with measurable outcomes

·      Responsible for ensuring compliance with CAAS and CAMTS accreditation standards

·      Accessible and responsive to service requests and committed to service excellence including cooperating with other departments

·      Contributes to or ensures contract requirements are met while managing within budget parameters. 

·      Support and implement the philosophies, objectives, Policy, Procedures and practices of Sunstar Paramedics

·      Responsible for system planning, both long term and short term, associated with assigned areas

·      Maintain confidentiality of proprietary data and other information and ensures ethical behavior throughout the organization

·      Responsible for ensuring that assigned departments are in compliance with all local, state, and federal laws (i.e. Pinellas County, ambulance service agreement, state and county regulations, HIPAA and OSHA).

·      Active involvement in associations, meetings, events, and learning opportunities related to position and EMS

·      Establish and maintain on-going positive relationships with community members, local government officials, first responder agencies, hospital administrative personnel and other stakeholders as appropriate and enhance the company standing in the community and industry

Minimum Qualifications:

·           Minimum five years experience as a paramedic

·           Strong analytical, numerical and reasoning abilities

·           Effective communication and human relations skills; basic computer skills

·           Bachelor’s degree from an accredited college or university or equivalent combination of education and directly-related experience

·           Minimum five (5) years experience as an EMS Manager

·           Must live in or be willing to move to Pinellas County

Desired Qualifications:

·           Live within 10 miles from 12490 Ulmerton Road, Largo

·           Knowledge in Federal, State, and Local statutes

·           Master’s degree in Business or Health Care Administration