Community Manager

Job Description Summary

Manages the day-to-day operations of an assigned property including managing the employees, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures.

Job Description

• Assist the Area Manager in the formulation of budgets for each upcoming calendar year; stay within the established budget guidelines throughout the year.
• Develop and implement a marketing program with Regional Property Manager’s approval.
• Hire, train, motivate and supervise all on-site staff in order to achieve the operational goals of the assigned community
• Ensures that lease files are complete and that completion of leases is being executed properly. Approves in writing all applications and Prepare, process and sign all leases and related forms.
• Use appropriate accounting directives in order to produce accurate records, paying particular attention to daily income and expenses, accounts payable and receivable records, and all financial reports
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Ensure daily that all efforts are made to provide a clean, safe, well-maintained community including overseeing service requests, make ready activity and inspections, scheduling and supervise contract work, reporting incidents
• Complete any other special projects as assigned by and under the direction of the Area Manager
• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
  
  

Qualifications

• Two years of property management experience preferred, or an equivalent combination of educational and professional experience.
• Willing and able to work flexible hours, and up to seven days per week during peak times.
• Prior experience in a customer-oriented management role is strongly preferred.
• Commitment to excellence and high standards, with acute attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Works well independently and as a member of a team.
• Proficient in Microsoft Office and Property Management Systems.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Ability and willingness to travel periodically.
  
  

Job Type: Full-time.

Bonus: Monthly & Yearly Bonus Potential based on property performance.

Benefits

• Medical & Dental Insurance.
• Paid Time Off.
• Flexible spending account.
• Health savings account.
  
  

Experience level: 2 years.

Schedule

• Monday to Friday some weekends and evenings might be required depending on need.
  
  

Work Location: In person.

About The Prime Company, LLC

The Prime Company (TPC) is a vertically integrated development firm that designs, builds, and manages multifamily housing across the nation. Working at TPC is more than a job. It’s an opportunity to be a part of a business that endeavors to Love thy neighbor. Our company values a healthy family life, humility, accountability, honesty, hard work, laughter, and a sincere desire to help each other out. This mentality permeates everything we do and makes for a truly unique culture. TPC currently has over $1 billion of development projects spread out over 10 states. We specialize in multi-family apartment complexes in high-rent urban neighborhoods and at universities in the Big 10 and Big 12. TPC’s architecture firm, Prime Design has more than 15 professionals on its design team and is currently working on over 20 projects. Prime Built is the construction arm of TPC, turning our architecture team's dreams from lines on paper, into the concrete and steel that become our resident's homes. Prime Place manages the entire portfolio of our apartments while also working with other world-class developers to provide them with maximum returns on their investments. The Prime Company uses our God-given talents to impact the lives of people around the globe, especially through financial giving. We currently give millions of dollars away annually for this purpose and are on track to donate 90% of our profits by the year 2040.