Business Analyst I

Summary

Description Summary of This Role

This Role functions as a liaison among internal and external clients as well as internal Software Engineers, Business partners, and leadership. A Business Analyst would be assigned multiple projects which would be converting up to millions of accounts onto TS2 for card processing. This is accomplished through working with team members as well as other groups within the company, and the clients on the banks side. This role is responsible for a variety of responsibilities such as Data Analysis, Event Coordination, triage, being a point of contact for clients and internal team members. There are times where the BA hosting meetings both virtually and in person would be required to facilitate reviews and requirements gathering.

What Part Will You Play?

• Gains a basic understanding and familiarization of current clients by working with and assisting more experienced Business Analysts as they develop relationships and learn the nature of the client's operational requirements. Gathers data requirements and business specifications from clients that require analysis and evaluation, as directed. Determines client satisfaction levels by assisting with monitoring end-user feedback.
• Learns how to create business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications by assisting others. Develops basic system/module knowledge and learns to design system screens and database structures by assisting more experienced Business Analysts. Assists programmers with designing and developing basic requirements. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans as directed. Provides support as directed, with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues.
• Learns basic documentation requirements by assisting others to develop bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Becomes familiar with tracking changes for functional and business specifications. Maintains procedures, methodology and/or application standards to include payment card industry and security related compliance as directed.
• Begins to build a base knowledge to conduct and support testing/planning/validation by clarifying the intended functionality. Assists in the resolution of issues to ensure a successful implementation.
• Assists with tracking project progress, collecting and analyzing information and trends, and communication to user community of anticipated schedule deviations.
• Standard Monday - Friday 8am - 5pm EST. Please note, the role will require out of hours support when requested. This could include working over weekends.
• The first 90 days the role will be based onsite at the Columbus, Campus offices. After this, at the discretion of your manager, the role can change to hybrid. You will still need to live local to Columbus, GA.
  
  

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
  
  

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs
• Working towards a Certified Business Analysis Professional (CBAP)
  
  

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge
• MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML
  
  

$46,000 - $50,000

The above represents the expected (select: salary or hourly) range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

The position listed in this requisition is ineligible for the referral bonus award program.