Team Lead, Customer Service

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Pharr, Matador Dr

Division: Air & Sea

Job Posting Title: Team Lead, Customer Service

Time Type: Full Time

Summary

The Customer Service Team Lead will be responsible for overseeing the daily operations of the clerical staff, ensuring the efficient and timely processing of receipts, shipments, customer inquiries, reports, and billing. This role will require strong leadership, communication, and problem-solving skills, as well as a keen attention to detail and a commitment to safety.

Duties And Responsibilities

• Lead and coordinate the activities of clerical personnel, including assigning tasks, monitoring performance, and providing guidance and support as needed
• Ensure the timely and accurate entry of receipts, shipments of goods and materials, in compliance with company policies and procedures and in various systems.
• Maintain accurate inventory records and support periodic physical inventory counts
• Ensure that all safety protocols and standards are followed, and that all employees are trained on safe operating procedures
• Troubleshoot and resolve any issues related to inventory, equipment, or personnel
• Collaborate with other departments (e.g. transportation, customer service) to ensure smooth and efficient operations
• Participate in process improvement initiatives to streamline operations and reduce costs
• Perform other duties as assigned by management
  
  
  

Educational Background / Work Experience

• High school diploma or equivalent required
• At least 3-5 years of experience in a warehouse or logistics environment
• Experience with inventory management, shipping and receiving, and order fulfillment
  
  
  

Skills & Competencies

• Strong leadership and interpersonal skills, with the ability to effectively communicate with staff, customers, and other stakeholders
• Solid understanding of clerical systems and operations, inventory management, and logistics processes
• Attention to detail and the ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and analytical skills
  
  
  

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if Any)

• Leads and trains clerical staff
  
  
  

Language Skills

• Fluent in English (oral and written)
• Bi-Lingual a plus
  
  
  

Computer Literacy

• Proficient in Microsoft Office and other relevant software applications
• Experience with warehouse management systems and inventory management software preferred.
  
  
  

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $16.50 - $22.50 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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