Workplace Experience Manager

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make an Impact:

As the Workplace Experience Manager, you’ll play a crucial role in shaping the employee experience at thredUP. You’ll create and implement office programs that build community, spark collaboration, and drive a vibrant company culture. From reimagining workspaces to orchestrating impactful events and supporting day-to-day office operations, you’ll be instrumental in cultivating a workplace that reflects our mission, values, and vision for sustainable fashion.

In This Role You’ll Get To:

• Lead and Develop the Workplace Experience Team: Manage and mentor a team of 2 Workplace Experience Specialists dedicated to creating an exceptional workplace experience. Provide guidance, set goals, and motivate your team in delivering high-impact initiatives that drive culture, collaboration, and productivity at ThredUp office locations in Oakland and Scottsdale.
• Drive Culture and Collaboration: Develop and launch innovative office programs that foster a rich culture of connection, collaboration, productivity, and fun across thredUP offices. Design activities and events that reflect our values and create a sense of purpose within our spaces.
• Reimagine the Employee Experience: Reimagine and manage office space to optimize the experience for both local and distributed employees. Partner with IT to evaluate and implement new technologies and tools that enhance team collaboration and streamline workflows.
• Build Culture and Connection: Identify and act on opportunities to enhance culture and connection among local and remote teams, ensuring all employees feel a strong sense of belonging and connection to thredUP’s mission.
• Plan & Execute Local Team Events: Organize and execute team-building events and activities to strengthen employee connections and reinforce our company mission. Events may include holiday parties, board meetings, leadership retreats, team activities, and more.
• Collaborate with Business Leaders: Partner with business leaders to contribute to culture-building projects that make our spaces engaging and inspiring for everyone.
• Manage Event Logistics: Coordinate logistics and handle “day of” execution for various company events, including board meetings, team activities, IMPACT leadership retreats, UPconference, culture awards, company happy hours, and other gatherings.
• Support Facilities Management: Oversee facilities projects and manage relationships with property managers at our Oakland and Scottsdale locations. Coordinate with vendors and ensure that the facilities are aligned with our company’s values and needs.
• Vendor and Budget Management: Source and manage workplace vendors and service providers, and ensure that all services align with our standards and budget. Manage and reconcile office budgets to ensure efficient allocation of resources.
• Offsite Coordination: Plan and orchestrate team meetings and retreats in Murphys (or other locations). Coordinate all aspects, including lodging accommodations, meal planning, grocery shopping, and on-site/off-site logistics.
  
  

What We’re Looking For:

• Bachelor’s degree or equivalent experience in Workplace Experience, Facilities Management, Events, or a related field.
• Willingness to travel as frequently as once a month.
• Proven experience in office management, employee experience, or event coordination, preferably in a fast-paced, creative environment.
• Strong project management skills with an eye for detail and a proactive approach.
• Excellent communication and interpersonal skills, with an ability to work effectively across teams and build relationships.
• Ability to manage budgets and negotiate contracts with vendors.
  
  

At ThredUp, your base pay is one part of your total compensation package. This role pays between $85,000 and $125,000, and your actual base pay will depend on your skills, qualifications, experience, and location.

Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

• 4-day work week, with Fridays off
• Hybrid work environment: 3 days in the office and 1 day remote each week
• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth
  
  

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.