Bilingual Family Resource Specialist (Part-Time)

Job Description

Are you someone who enjoys helping others navigate challenges and access the right resources? We are looking for a dedicated Bilingual Family Resource Specialist to connect families with the resources they need to build stronger, healthier lives. If you’re a compassionate problem-solver who’s ready to make a lasting impact in your community, we want to hear from you!

Job Summary

The Bilingual Family Resource Specialist (BFRS) is the first point of contact for Cope Family Center. As the face of our organization, the BFRS welcomes individuals and families and, as necessary, provides an initial intake, assessment, and/or crisis triage in order to meet the initial needs of those presenting to the Center in person or by phone.

The BFRS also provides administrative support for the Center’s broad array of programs, including day-to-day administrative tasks, program support, project support and team member assistance. The successful candidate is well organized, attends to details, prioritizes multiple tasks, communicates with others in a professional manner and assists with program initiatives by documenting, tracking and escalating issues as needed.

Primary Responsibilities

Family Resource Center Operations

Act as Cope Family Center’s first representative to all visitors and callers by answering the phone, greeting, and directing visitors and responding to email in a professional, friendly and timely manner

Maintain a welcoming, neat and professional front office environment.

Drop-in Crisis Intervention Support

Ensure a nurturing, welcoming environment where clients and families are respected and safe

Provide brief crisis intervention and assessment to connect families to resources and referrals to Cope programs and other community resources

Complete intake and screening to drop-in clients who visit or call the center.

Resources and Referrals

Process intake and referrals from other community agencies

Provide resources and referrals to Cope and other community agencies’ programs and services to help improve the daily functioning of the family and address mental, physical, and health equity needs, to help improve the daily functioning of the family

Dispense emergency assistance and correlating health education materials, including information about Medi-Cal and other low-cost health and social service programs.

Program Support

Maintain parent education enrollment and waitlist, initiate intake, and make reminder calls to parents to ensure participation

Enter parent education class registration data into database

Assist clients and community providers in accessing the home visiting program

Enter client information into database in coordination with FEPM (or data analyst).

Provide support to the parent education department by preparing and distributing the class materials to participants for their parent education classes.

Provide emergency assistance to the home visiting clients as needed and in coordination with the Family Support Specialists

Maintain Microsoft Outlook calendars for community support room, respite room, and classroom

Support center-based family activities/events.

Agency Support

Open and close Center according to procedure

Maintain will-call and outgoing mail

Forward general voicemails to the appropriate persons

Receive donations and process initial paperwork

Utilize office equipment to provide clerical assistance to staff (fax, copy, scan, print)

Support the agency’s community disaster relief work in times of need, as assigned.