Support Tech 1 or 2 - Field Support

Additional Position Details: Full-time position based out of Asante Rogue Regional Medical Center in Medford. Must be able to work both 7:30am to 4:00pm and 8:00am to 4:30pm. Each shift will have an on-call rotation once fully trained.

For this role, candidates meeting the Level 2 Field Support Tech qualifications are preferred, however those at Level 1 may be considered. Details on qualifications for both levels noted below.

Salary: Based on qualifications, years of relevant experience, and level of position.

• Support Tech 2 level starts at $24.80 an hour and up - increase is based on qualifications and years of relevant experience.
• Support Tech 1 level starts at $21.87 an hour and up - increase is based on qualifications and years of relevant experience.
  
  

Field Support Tech 2 - Position Summary

The Support Tech 2 for Field Support is responsible for the installation, repair, implementation and support of systems hardware and software, working under minimal supervision. In this role, the Tech provides end-user Personal Computer (PC) hardware and software installation and support for multiple applications on multiple systems. This position encompasses a thorough understanding of the PC and printer hardware, network connectivity, PC software, and clinical software. This person actively demonstrates maturity, professionalism and a sense of urgency in dealing with both external and internal customers. This role may be required to support a variety of hours and at a variety of locations. May also include on-call work.

QUALIFICATIONS

Education

• Associate degree in a related field, or an equivalent combination of education and experience, required.
• Bachelor's degree in a related field, preferred.
  
  

Experience

• 3 or more years of progressive experience in an IT or IS environment providing direct technical support required.
• Experience in a healthcare technology environment highly desired.
  
  

Licensure/Certifications

• ODL: Possession of a valid Driver's License with proof of safe driving record for the past ten years and proof of insurance is required.
• One or more of the following certifications are preferred: Network+, MCDST, IBM CSE - iSeries, A+, MCP, Network +, or other computer-related certifications.
  
  

Field Support Tech 1 - Position Summary

The Support Tech 1 for Field Support is an entry level position for the Information Technology Services department. In this role, the Field Support Tech 1 is responsible for support of system hardware and software, working within prescribed procedures under direct supervision, and assisting with installation and implementation as directed and provides end-user Personal Computer (PC) hardware and software support for multiple applications on multiple systems. This position encompasses an entry-level understanding of the PC and printer hardware, network connectivity, PC software and clinical software. The Tech also supports end-user information system capabilities relating to meeting institutional and departmental goals. This role may be required to support a variety of hours and at a variety of locations. May also include on-call work.

QUALIFICATIONS

Education

• Associate degree in related field, preferred.
  
  

Experience

• 1 year in an IT or IS environment, or equivalent combination of education and/or experience, required.
  
  

Licensure/Certifications

• ODL: Possession of valid Driver's License with proof of safe driving record for the past ten years and proof of insurance required.
• One or more of the following, or other computer-related certifications are preferred: A+, MCP, HCI CSS, or HCI HDA.
  
  

What We Offer

• Competitive starting wage
• Comprehensive benefits including medical, dental, vision, and wellness
• Excellent retirement package with up to 6% employer contribution
• Generous Earned Time Off
• Tuition reimbursement after one year of service
  
  

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence. For more on our story and award-winning health care, click HERE.

About Asante And Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.