Operations Analyst

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Operations Analyst

About The Role

As an Operations Analyst, you will play a pivotal role in optimizing operational processes and driving efficiency within the organization. Working closely with cross-functional teams, you will analyze data, identify areas for improvement, and implement strategies to enhance productivity and streamline operations. This role requires strong analytical skills, attention to detail, and the ability to translate data insights into actionable recommendations.

Essential Job Responsibilities

• Data Analysis: Collect, analyze, and interpret operational data to identify trends, patterns, and performance metrics. Utilize statistical techniques and data visualization tools to present findings and insights to stakeholders.
• Process Improvement: Identify inefficiencies and bottlenecks in operational processes. Collaborate with teams to develop and implement process improvements, workflow optimizations, and automation solutions.
• Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics to track performance against goals and benchmarks. Provide regular reports and dashboards to management highlighting areas of concern and opportunities for improvement.
• Root Cause Analysis: Conduct root cause analysis to investigate operational issues, errors, and deviations. Identify underlying causes and recommend corrective actions to prevent recurrence.
• Project Management: Lead or participate in cross-functional projects aimed at improving operational efficiency, reducing costs, or enhancing customer satisfaction. Develop project plans, timelines, and deliverables, and ensure successful project execution.
• Compliance and Risk Management: Ensure compliance with regulatory requirements, industry standards, and company policies in all operational activities. Identify and mitigate operational risks and ensure adherence to best practices.
• Training and Documentation: Develop training materials, standard operating procedures (SOPs), and documentation to support operational processes. Train team members on new procedures and ensure understanding and compliance.
• Stakeholder Communication: Communicate with internal stakeholders, including senior management, department heads, and frontline staff, to provide updates on operational performance, project status, and improvement initiatives.
• Continuous Improvement: Foster a culture of continuous improvement within the organization. Solicit feedback from stakeholders, track results of implemented changes, and make adjustments as needed to drive ongoing improvement.
• Technology Utilization: Leverage technology tools and systems to streamline operations, automate repetitive tasks, and enhance data analysis capabilities. Collaborate with IT teams to implement and optimize operational software solutions.
  
  

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field required; Master's degree preferred.
• Experience in operations analysis, business process improvement, or related roles, preferably in a corporate or business environment.
• Proficiency in data analysis tools and software, such as Microsoft Excel, SQL, Tableau, or Python.
• Strong analytical skills with the ability to gather, analyze, and interpret large datasets to derive actionable insights.
• Excellent problem-solving skills and critical thinking ability, with a focus on root cause analysis and solution implementation.
• Project management experience, including project planning, execution, and stakeholder management.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to non-technical audiences.
• Knowledge of process improvement methodologies such as Lean Six Sigma, Kaizen, or Agile preferred.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Attention to detail and a commitment to accuracy in all aspects of work.
  
  

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. Duties, responsibilities, and activities may change or be modified at any time with or without notice.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.