Domestic Operations Specialist

SEKO Logistics


Date: 1 week ago
City: Carson, CA
Contract type: Full time
Job Description

KEY ACCOUNTABILITIES INCLUDE:

  • Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.
  • Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes.
  • Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
  • Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
  • Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
  • Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
  • Work with vendor-specific websites to set up and track shipments
  • Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
  • Prepare rate quotes or shipment costing for internal and external customers.
  • Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
  • Enter pickups and route freight.
  • Create rate quotes.
  • Answer telephones and helps with inquiries from customers as well as stations and/or agents.
  • Organize and effectively communicate the requirements of our customers to other SEKO stations and agents.
  • Enter new accounts and/or do maintenance on account files when needed and respond to inquiries regarding entered data.
  • Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.
  • Process cargo manifests, calculate charges, and coordinate all areas of freight release.
  • Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers
  • Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.
  • Comply with SEKO's C-TPAT security profile and expected to uphold SEKO's Core Values.
  • File documents after entry into the system.
  • Perform other duties as assigned.

Requirements

  • Excellent customer service skills required
  • Proficiency in Microsoft Office, internet and web-based applications and job specific software applications.
  • Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume, and distance measurements.
  • Makes customers and their needs a primary focus of one's actions, developing and sustaining productive relationships.
  • Ability to plan work to ensure that work is completed efficiently.
  • Self-motivated and able to work with a minimum of direct supervision.
  • Effectively participates in department projects related to assigned area of responsibility.
  • Ability to read, write and speak English fluently.
  • Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.
  • Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
  • High attention to detail
  • Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
  • Other duties as assigned by management

Minimum

EDUCATION & EXPERIENCE:

  • High School Diploma or GED.
  • Minimum two years’ freight forwarding experience.

Preferred

  • Bachelor’s Degree preferred or equivalent combination of work experience

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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