Customer Experience – Senior Project Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You’ll Also Have Access To

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
  
  

The Opportunity

This position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

As a Customer Experience PMO – Sr Project Manager, you will drive complex projects aimed to enable HCP engagement and improve the experience of our FreeStyle Libre platform customers, the world's #1 continuous glucose monitoring (CGM) solution. Projects may include

• Global implementation of new B2B tools to improve HCP engagement through omnichannel solutions
• Establishment of governance, center of excellence and program roadmap for geo-expansion of tools like Veeva Vault CRM and Allego
  
  

If you thrive in a fast-paced environment and have a passion for optimizing project operations, we want you on our team. This is an onsite opportunity in Alameda, CA.

What You'll Do

• Formulates, harmonizes and consolidates project scopes, plans, strategies, and budgets for one or more projects, working closely with functional Project Managers and other Subject Matter Experts from IT, Commercial, Clinical, Regulatory, Quality, Manufacturing, and other functions.
• Confirms the ongoing strategic rationale and value proposition for projects
• Leads project planning, scheduling, monitoring and reporting of projects.
• Works with global product owners and regional cross-functional teams to establish governance models and centers of excellence that standardize and accelerate adoption of new tools
• Ensures Division-wide thinking and problem-solving are incorporated into project execution.
• Drives for resolution in cross-functional problem solving, communication, and integration.
• Liaises with other Project Owners, functional managers, and management to prioritize activities across programs to balance resource availability, program deliverables and schedule, and business needs.
• Liaises with other Project Owners, functional managers, and management to monitor business processes
• Prioritizes activities across programs to balance resource availability, program deliverables and schedule, and business needs.
• Executes programs to completion and assures successful market entry, or makes a timely recommendation to Management to terminate a program if required by technical, commercial or other developments that may result in project failure if not resolved through creative problem solving.
• Identifies areas for process improvement, and defines and implements solutions, liaising with other stakeholders such as Project Owners, functional managers and senior management as appropriate
• Ensures that the cross-functional members work as a “team” focused on business unit goals identified and managing program and solution interdependencies.
• Has the flexibility to quickly adapt and produce in a rapidly changing environment, meeting aggressive product launch schedules
• Champions PMO best practices to drive better project planning, execution, project prioritization and change management within Commercial Programs
• Conducts Program Review Meetings with Affiliates and Provide Regular updates
• Supports Product Roll Outs and Geo Expansion Projects
• Establishes and monitors KPIs to assess delivery performance
  
  

Accountability / Scope / Budget

• This position is responsible for strategic scoping, value definition, and successful and timely implementation of product portfolio.
• This position is highly visible and accountable, responsible for liaising with management in driving alignment on key decisions and reporting to senior management project status.
• Accountable for driving scope, budget, and quality tradeoffs, not only for a given project, but across projects in conjunction with other stakeholders to optimize portfolio value creation.
• Incumbent has limited direct fiscal responsibility for departmental expenses, but may have indirect responsibility, along with departmental budget holders, for ensuring that functional budgets are consistent with project scope and plans.
• Generally, the incumbent will not have direct reports, but will lead a matrix team with a high degree of accountability to ensure that team is appropriately resourced and that team members are defining plans and adhering to commitments.
  
  

Required

Experience You'll Bring

• Bachelor’s Degree in a discipline appropriate to the project or an equivalent combination of education and work experience
• Minimum 10 years of related work experience.
• Has successfully led several high complexity projects from beginning to end.
• Demonstrated technical skills and management judgment appropriate to the project.
• Demonstrated expertise in PM tools and processes.
  
  

Preferred

• Implementation experience with B2B CRM tools or other sales training / enablement tools across multi-national companies.
• Implementation experience with segmentation or personalize CRM tools
• Sales, Commercial, Product Ownership or IT experience with Medical Device or Healthcare companies
• Change management experience working with cross-functional and international teams
• Require the ability to collect information from multiple sources, synthesize, integrate, and resolve conflicting requirements and cross-functional issues
• Require strong interpersonal skills and a demonstrated ability to work and negotiate with a wide variety of stakeholders at all levels of the organization and across variety of departments to align plans and resolve conflict
• Require process-oriented thinking, focused on continuous improvement and lessons learned; have demonstrated ability to define and implement complex and interdependent business processes
• Require strong leadership, influencing, and negotiation skills.
• Experience in Project Management tools such as MS Project, Product Board or JIRA
• May required to travel up to 20%
  
  

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free cov erage applies in the next calendar year.
  
  

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Divisional Information

Medical Devices

General Medical Devices

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRM

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

Diabetes

We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Vascular

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

Neuromodulation

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Structural Heart

Structural Heart Business Mission: why we exist

Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease.

EP

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

HF

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Diagnostics

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on

Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

Nutrition

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac, PediaSure, Pedialyte, Ensure, and Glucerna to help get the nutrients they need to live their healthiest life.

The base pay for this position is $109,300.00 – $218,500.00. In specific locations, the pay range may vary from the range posted.