Regional Mass Care Manager

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW (Job Overview)

Manage the implementation of disaster services programming in an assigned geographic area, or a regional functional activity. Lead, develop and support the Disaster program volunteer team responsible for local preparedness, response, and client care management as well as management of community and government relationships within assigned geography, or a specific regional function. Ensure the development of Disaster leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the area and region. Drivers for this work include the number of municipalities within its coverage area, the amount and complexity of program activity, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in alignment with the Fundamental Principles and in compliance with standard operating procedures and other applicable Federal, State, and local regulations.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Volunteers are our primary workforce and are empowered and engaged to lead and deliver the Red Cross mission. Regional employees are responders by exception. We mobilize and engage local communities to deliver services. The Regional Mass Care Manager is responsible for leading and coordinating Mass Care activities in collaboration with Regional DCS leadership, Senior Community Disaster Program Manager, Regional Planning and Situational Awareness Manager, Regional Client Care Manager, Regional Disaster Action Team Manager, geographic Community Disaster Program Managers, and volunteer leaders specifically assigned to the regional readiness table of organization. We align with Swarm Leadership Principles.

• 1. Responsible for all Regionwide mass care planning in conjunction with Regional Planning and Situational Awareness Manager and geographic Community Disaster Program Managers to ensure essential disaster services, including feeding, sheltering, household pets, distribution of emergency supplies and reunification, are available and delivered in a seamless fashion. Resource and meet Access and Functional Needs requirements.
• 2. Coordinate with Disaster Response Area leadership and geographic Community Disaster Program Managers to establish community and partner relationships to ensure mass care services (e.g., feeding, sheltering, household pets, distribution of emergency supplies and reunification) are clearly identified and mapped in the overall partnership strategy at the most local level. Brief Chapter Executive Directors and Community Volunteer Leaders on strategy and engage their support as indicated.
• 3. Coordinate and support regional readiness activities that enable the Region to achieve, and maintain or exceed, regional readiness targets and commitments.
• 4. Coordinate with Mass Care volunteers and geographic Community Disaster Program Managers to ensure the Region can deliver essential disaster mass care services, including feeding, sheltering, distribution of emergency supplies, unsolicited donations management, shelter resident transition, reunification and household pet support. a. Establish and maintain local feeding agreements with suppliers, vendors, and providers that meet the feeding program standards b. Establish and maintain sheltering site inventories, surveys and agreements with partners that meet the sheltering program standards. c. Establish and maintain partnerships to facilitate distribution of emergency supplies, reunification, and household pet support
• 5. Manage, train and mentor a workforce of professional mass care volunteers and leaders capable and willing to deliver mass care services. Support volunteer functional leaders.
• 6. Coordinate with geographic Community Disaster Program Managers, Regional Client Care Manager and Regional Disaster Action Team Manager to ensure seamless service delivery, training and planning.
• 7. Create, maintain, and engage in deliberate Mass Care planning with internal and external stakeholders in alignment with approved strategies, standards, priorities, and goals. Ensure the Region has a consistent strategy to commit mass care services to partners to meet the standards of the supportive community program.
• 8. Coordinate the procurement and storage of relief supplies with national headquarters. 9
• . Support geographic Community Disaster Program Managers by overseeing inventory management system to ensure accurate stock levels and efficient allocation of mass care resources. Maintain accurate and timely shelter, feeding and distribution of emergency supplies data.
• 10. Support the regular convening of mass care volunteers, community members and partners in mass care drills, trainings, exercises, readiness meetings and other planning efforts to demonstrate and measure readiness capabilities and continuous engagement.
• Scope Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals.
  
  

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

Education: Bachelor's degree required.

Experience: Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required.

Management Experience: n/a

A current, valid driver's license with good driving record is required.

Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach/mentor to accomplish work through team leaders. Develop project plans and budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook. Familiarity with federal, state, and local employment laws.

Ability to work outside of regular duty hours including nights and weekends. Must be able to perform all assigned responsibilities under “steady-state” requirements.

Ability to work in a matrixed environment and on a team.

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
  
  

Residency language

• Regional positions: Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.
  
  

Deployment Requirement Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters.

Employees must meet all training and physical capacity requirements for deployment.

Travel Travel may be required.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive .

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications)

Highly organized

Building community partnerships

Volunteer Recruitment And Engagement Experience

Building volunteer teams

Logistics Experience

Public speaking and training others.

Great Communication Skills

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition
  
  

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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