Sr Director - Technical Support

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Job Description:

Airbus Helicopters is looking for a Senior Director - Technical Support to join our team based in Grand Prairie, TX.

This position is responsible for all Airbus Helicopters North America (“AHNA”) Technical Support. Promote high standards of customer service and satisfaction and the associated performance metrics, as well as group processes and policies. Serve as primary technical liaison between AHD/AH and AHNA and its customers in coordinating distribution of technical service.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care For You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
  
  

Your Challenges:

Manage AHNA Technical Support Operations:  50%

• Ensure AHNA Regional Hub 24/7 Technical Support, Hub infrastructure and process deployment
• Drive resolution of customers’ technical issues
• Manage customers’ technical answers lead time with Front Office Teams
• Represent AHNA Technical Support in Customer Meetings, Reviews and Councils
• Conduct regional network monitoring (CCs, KPIs, follow up of results & drumbeat)
• Align with overall performance target in technical support as set by Central Support Engineering. Provide periodic reporting of technical synthesis back to Central
• Be the voice of Technical Support for the region to Central
• Support AH Group Follow-The-Sun 24/7 worldwide support concept
• Responsible for the operating budgets of all cost centers under Technical Support
• Organize, develop and implement the Technical Support, Technical Publication organization policies and procedures for fulfilling company objectives regarding Technical support in the region. Align the organization with the worldwide technical support process
• Ensure support of all Safety Investigation of Airbus aircraft involved in aviation mishaps and required documentation and analysis
  
  

Manage Strategy & Continuous Improvement:  30%

• Master regional Technical Support Strategy
• Drive Support Engineering transformation & improvements towards both Customers and the internal team.
• Provide continuous operational feedback to Support Engineering for continuous improvement. Drive change.
• Implement operational excellence and continuous improvement strategies
• Develop and execute improvement action plans
• Ensure readiness for future programs
  
  

Manage People:  20%

• Lead and develop Technical Representatives (Field and In-house) as well as Technical Publications personnel
• Build development plans for employee development and career planning
• Conduct periodic performance evaluations; make recommendations for salary increases (promotion, merit, and adjustment), transfers, hires, and disciplinary actions
• Ensure readiness / adequate staffing for current and future needs (workload capacity balancing)
  
  

Education:

Your boarding pass:

Required

• BS degree in mechanical, electrical or aeronautical engineering or equivalent work experience
  
  

Preferred

• Bachelor of Arts and Science in Aviation Management
  
  

Experience:

Required

• Minimum ten (10) years’ experience in Rotorcraft Maintenance, Safety and Support related fields.
  
  

Preferred

• Work related experience in the field as DOM managing Airbus products.
• Program Management
• Customer Relationship Management
• Technical knowledge on other OEM helicopter models.
• Fifteen 15 years’ experience
  
  

Licensure/Certifications:

Required

• FAA A&P or equivalent
  
  

Preferred

• None
  
  

Travel Required:

• 20% Domestic and International
  
  

Citizenship:

• Authorized to Work in the US
  
  

Clearance:

• None
  
  

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

• Broad knowledge of Helicopter Maintenance Management, Nomenclature and Aerodynamics
• Budgeting knowledge and experience
• Airbus product knowledge
• Excellent leadership and supervisory skills
• Strong interpersonal and organizational skills
• Ability to lead and manage staff towards high performance
• Ability to think strategically and independently
• High degree of professionalism, judgment and integrity
• Ability to perform under pressure and in a fast-paced, dynamic environment
  
  

Preferred

• None
  
  

Required:

Communication Skills:

• Ability to communicate effectively in verbal and written form in English
• Strong verbal and written communication skills
• Ability to maintain effective relationships/ communication with internal and external customers and vendors
  
  

Preferred:

• French, German, Spanish
  
  

Take your career to a new level and apply online now!

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally

protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive

compensation And Benefits Package.

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current

work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the

company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position

description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Leadership

Job Posting End Date: 12.20.2024

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].