Material Handling Operations Manager (PSM)

Department: Service

Location: BR03- KNOXVILLE, TN

Description

Join the WMH Revolution as Our New Product Support Manager!

Why Work at WMH?
"Dynamic growth, unbeatable benefits, and limitless potential – that's WMH!"

Are you ready for an exciting journey with a thriving company? WMH, a leading material handling company in the Southeast, is seeking a motivated PSM(Operations Manager) to join our dynamic team.

About Us:
WMH (www.wmhsolutions.com), celebrating over 35 years of excellence, is a powerhouse in the Southeast's material handling landscape. With a spirited team of over 250 across 11 branches in NC, SC, TN, VA, GA, and AL, we're not just a company – we're an epic journey in motion. We're about total solutions for our customers and unwavering support for our incredible team.

Your Mission, Should You Choose to Accept:
As our Product Support Manager (PSM), you're the superhero of branch operations! Your quest? Exceed sales and margin goals, ensure stellar customer service, and master inventory and expense control – all while championing leadership and operational savvy.

Key Responsibilities

Your Playbook:

• Lead with vision: Set goals, plan, direct, train, and evaluate to fulfill department needs and empower employee growth.


• Be the mentor: Supervise comprehensive training in product know-how, company protocols, and safety, shaping a team equipped for critical roles and WMH safety excellence.


• Strategize and conquer: Collaborate across departments to craft and execute plans skyrocketing sales targets and expanding our customer universe.


• The customer whisperer: Engage directly and responsively with customers – in person, chat, email, or phone.


• Set the bar: Define clear, ambitious goals for your team, fostering a culture of accountability, development, and collaborative spirit.


• Efficiency is key: Uphold stellar housekeeping and operational efficiency.


• Report like a boss: Deliver insightful weekly/monthly/quarterly progress reports using our cutting-edge WMH business system.

Skills, Knowledge and Expertise

Your Arsenal:

• Business savvy


• Customer service mastery


• Problem-solving and analytical prowess


• Decision-making and initiative


• Organizational genius

Skills and Qualifications:

• High School Diploma or GED (required).


• Rich experience in Material Handling/Parts/Service Management or similar fields (highly preferred).


• 5+ years of strategic planning/team development/operational efficiency experience


• Valid driver's license (essential).


• Relevant experience in product management, technical expertise in forklifts, and material handling


• Clean record, background check, and drug screen.


• Commitment to industry standards.


• A shining beacon of professionalism and positive attitude.

Where the Magic Happens:

• Based in branch, with some travel to our regional stores.
  
  

Benefits

Perks of Being a WMH Hero:

• Competitive pay starting from $75,000+, tailored to your awesome skill set and experience.


• Health insurance, Paid Holidays, PTO.


• Cell Phone Allowance, Retirement plans, Profit Sharing, Incentive programs.


• Quarterly bonuses based on fleet productivity and profit targets.


• A culture of diversity, inclusivity, and equal opportunity.


• Stay connected with a Cell Phone Allowance.


• Ongoing in-house/OEM exclusive technical training programs


• Sign-on bonus opportunities await!


• Keep your work-life balance intact with flexible hours.

Ready to Leap into Action?
We're soaring fast, and we need a star like you NOW! Seize this chance to be part of our groundbreaking journey.

Apply today and wake up excited every morning!

WMH is an equal opportunity employer. We thrive on diversity and are committed to creating an inclusive environment for all employees.