Remote Account Manager II | WFH

Job Overview

We are seeking an energetic and client-oriented Account Manager to enhance our team! This position offers an extraordinary chance to act as a trusted advisor and primary point of contact for our esteemed clients. As an Account Manager, you will collaborate with senior-level clients to comprehend their objectives and ensure that we consistently meet and exceed their expectations through unparalleled service, insightful reporting, and strategic support. Additionally, you will be responsible for expanding client relationships by introducing innovative services that cater to their evolving needs.

This is a fully remote opportunity, providing you with the potential for significant impact and professional advancement.

Key Responsibilities

• Client Success: Deliver expert, consultative services to one or more established accounts, functioning as a partner to our clients in achieving results that surpass their expectations.
• Service Expansion: Recognize opportunities for new service introductions, either independently or with team assistance, to address client requirements.
• Account Management: Manage multiple accounts, primarily local or regional, with revenue targets beginning at \(1M per account, totaling over \)3M across all accounts.
• Revenue Growth: Propel revenue growth by fortifying existing client relationships and uncovering upsell opportunities.
• Financial Stewardship: Assume responsibility for all aspects of collections, collaborating with the operations management team to ensure account receivables.
• Client Reporting and Retention: Facilitate regular stewardship meetings to present client-specific reports, identify trends, and offer tailored solutions. Maintain ongoing communication with clients, engaging senior management as necessary to discuss account status, challenges, and objectives.
• Proactive Issue Management: Identify and address potential concerns proactively, keeping a documented matrix of open items to resolve issues.
• Onboarding and Implementation: Oversee the internal client setup process and external implementation to guarantee a seamless transition and alignment with customer needs.
• Meeting and Reporting Coordination: Attend and coordinate client meetings, ensuring team members are involved as needed, while keeping account updates and new service opportunities documented in Salesforce.
• Contract Renewals and Presentations: Prepare and deliver presentations for contract renewals and service discussions, collaborating on price adjustments as necessary.
• Compliance and Consistency: Adhere to all policies and procedures while maintaining a reliable attendance record.
  
  

Required Skills

• Client Focus: A people-oriented professional who harmonizes customer orientation with results-driven priorities.
• Service Knowledge: Familiarity with our services or experience in managed care, insurance, or risk management sectors is advantageous.
• Communication Skills: Exceptional written and verbal communication abilities, with the capacity to build enduring relationships.
• Independence and Collaboration: Proficient in working autonomously and as part of a team to achieve client objectives.
• Organizational Expertise: Outstanding organizational and time-management skills, coupled with a talent for problem-solving.
• Technical Proficiency: Proficient in Microsoft Office and CRM software (Salesforce experience preferred).
  
  

Qualifications

• Bachelor's degree, national certification, or equivalent experience in business, sales, or marketing.
• Proven experience in account management, ideally within related fields such as insurance or risk management.
• Professional training within the insurance industry, managed care, or a related area is preferred.
  
  

Career Growth Opportunities

This role provides numerous opportunities for professional development and career advancement by enabling you to engage deeply with clients and broaden service offerings.

Company Culture and Values

We take pride in fostering a positive, growth-oriented environment where our values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT) are celebrated daily. Join us and contribute to a team that makes a meaningful difference!

Compensation And Benefits

We offer a competitive, market-aligned pay range that reflects the skills, experience, and qualifications you bring to the position. For leveled roles, compensation may be adjusted based on a thorough interview assessment.

Pay Range: \(67,086 - \)111,634

Our comprehensive benefits package for full-time employees includes health, dental, and vision coverage, a 401(k) plan with company match, paid time off, and more.

Employment Type: Full-Time