Utility Customer Service Representative I/II

Description

YOUR FUTURE STARTS HERE!

Join the City of Roseville Utilities team as a

Utility Customer Service Representative I or II

We are seeking a dedicated and customer-focused individual to join our team as a Utility Customer Service Representative I or II. In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our utility services (electricity, water, wastewater, and refuse).

The ideal candidate will be a strong communicator, detailed-oriented, and able to handle a variety of customer inquiries/concerns in a professional and courteous manner.

The current vacancy is regular, full-time, and benefitted. The normal work schedule is Monday through Friday, 8am - 5pm.

This job posting will be open until December 3rd, 2024 OR the first 300 applicants.

What City Of Roseville Offers:

• $20 - $31 hourly rate
• Opportunities to learn and promote
• Competitive vacation and sick leave programs
• 10 paid holidays and 2 floating holidays annually
• 45 hours of personal leave in addition to vacation time
• Bilingual pay opportunity
• Health and welfare benefits, with City contributions of up to $2,265 per month
• And much more!
  
  

The employment list that will be established from this recruitment may be utilized to fill future regular, limited-term, and temporary vacancies.

The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.

Examples of Duties

Click HERE for a complete and detailed job specification and minimum qualifications.

Minimum Qualifications

EXPERIENCE AND TRAINING :

Utility Customer Services Representative I

Experience:

• No experience is required.
  
  

AND

Training:

• Equivalent to the completion of the twelfth (12th) grade, GED, or higher level degree; supplemental course work in accounting, office management, computer science, or related field is desirable.
  
  

License or Certificate

Possession of a valid California Driver’s License by date of appointment.

Utility Customer Services Representative II

In addition to the qualifications for the Utility Customer Services Representative I:

Experience:

• One year of clerical experience performing duties involving customer service and the processing of financial records.
  
  

AND

Training:

• Equivalent to the completion of the twelfth (12th) grade, GED, or higher level degree; supplemental course work in accounting, office management, computer science or related field is desirable.
  
  

License or Certificate

Possession of a valid California Driver’s License by date of appointment.

Supplemental Information

ADDITIONAL INFORMATION :

All employment applications must be submitted online at the City of Roseville CAREER P A G ES only.

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at http://www.naces.org or www.aice-eval.org .
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.
  
  

SELECTION PROCESS :

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

EMPLOYEE BENEFITS:

The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include:

• Health, dental, and vision insurance benefits
• Cafeteria plan, plus City paid Flex credit
• Life insurance (City paid and optional supplemental employee paid)
• Flexible spending accounts for dependent and health/medical costs
• Employee assistance plan
• Retirement savings plan
• Deferred compensation plan(s)
• Short-term and Long-term Disability employee paid plans
• Educational reimbursement
• Vacation leave, sick leave, personal/management leaves
• Holiday pay (plus two floating holidays annually)
• Bilingual pay
• Longevity pay
  
  

GENERAL BENEFITS:

A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group.

TEMPORARY POSITIONS:

Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.

Closing Date/Time: 12/3/2024 11:59 PM Pacific