Remote Senior Manager Client Success

Job Overview

We are a leading technology company dedicated to transforming the customer payment experience. Our innovative platform streamlines payment processes for businesses, facilitating seamless transactions and empowering clients to transition from legacy systems to more efficient solutions. With a robust infrastructure, we process over $1 billion in payments monthly and are committed to addressing our clients’ most pressing payment challenges.

We are in search of an accomplished Senior Client Success Manager to oversee our most significant client accounts. This position is critical for leading strategic initiatives and managing impactful projects while maintaining a strong client-facing presence. The ideal candidate will be adept at managing intricate, high-value relationships and aligning client success strategies with overall business goals.

Key Responsibilities

• Conduct compelling demonstrations of our platform, showcasing its features and benefits.
• Collaborate with clients to discern specific challenges and propose customized payment solutions that ensure smooth integration with our offerings.
• Provide expert support to resolve customer issues, fostering long-term satisfaction and retention.
• Manage high-value customer accounts, offering strategic direction to promote success and satisfaction.
• Oversee complex, cross-functional projects that deliver significant business impact, working alongside internal teams to implement solutions that align with broader objectives.
• Identify growth opportunities within accounts and drive revenue through consultative selling and strategic customer engagement.
  
  

Required Skills

• Comprehensive understanding of payment platforms, including batch processing, API integration, and data exchange.
• Demonstrated ability to foster relationships and influence executive-level stakeholders.
• Strong verbal and written communication skills to articulate value propositions effectively.
• Strategic mindset with robust project management capabilities.
• Proven experience in delivering technical product demonstrations and simplifying complex payment solutions.
  
  

Qualifications

• A minimum of 7 years of experience in client success, account management, or sales, specializing in high-value, complex customer relationships in a B2B landscape.
• Established track record of driving revenue growth and achieving sales targets through consultative sales and account expansion.
• Experience in leading projects that have substantial business impact.
• Bachelor's or Master's degree in Business, Marketing, or a related field.
  
  

Career Growth Opportunities

Joining our team provides an exceptional chance to engage in high-impact projects that align with our broader business objectives. We actively promote professional advancement and interdepartmental collaboration, fostering a culture of innovation and growth.

Company Culture And Values

We are committed to creating a workplace where employees can thrive, emphasizing respectful, transparent, and flexible interactions. Our diverse team, distributed across the U.S., is dedicated to solving our clients’ critical payment challenges.

Compensation And Benefits

• Competitive base salary (paid semi-monthly).
• Stock options with standard startup vesting (1-year cliff; 4 years total).
• Monthly stipends for enhanced communication and work-from-home setups.
• Comprehensive medical benefits, including vision and dental (100% coverage for employees).
• Company-sponsored life and disability insurance.
• Paid parental bonding leave and sick leave.
• 401(k) plan with flexible time off (average of 3-4 weeks per year).
• Volunteer time off and 13 scheduled holidays.
• Biannual in-person team meet-ups.
  
  

Salary range: \(140,000 - \)165,000 (base) with variable compensation of $40,000.

We strive to foster a diverse workforce that enriches our products and services for the communities we serve. We encourage candidates of all backgrounds to apply.

Employment Type: Full-Time