Program Analyst

Description

The Osborne Association serves individuals, families, and communities affected by the criminal legal system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We are currently seeking a Program Analyst to join our Data Analytics team! The Program Analyst plays a critical supportive role for Osborne’s programs. Working within the Data Analytics unit, the Program Analyst works with an assigned portfolio of programs to provide data analysis, technical assistance, and performance reporting. The Program Analyst develops a comprehensive understanding of the programs with whom they work, which enables them to provide specialized support to aid in service documentation, data entry, and contract maximization. The Program Analyst creates and maintains systems to track program performance based on contract targets and/or internally-set indicators, and regularly reports on program performance to program and agency leadership. Both the Program Analyst’s insights into program performance and technical assistance are critical to programmatic success.

The position is currently hybrid, which is 20% in the office & 80% remote/work from home, but is subject to change with or without notice.

Salary Range: $68,000 - $69,500 annually

Requirements

Essential Duties:

• Prepares reports and presentations to communicate program performance, outcomes, and achievements to internal and external stakeholders.
• Aggregates, analyzes, and interprets data related to program outcomes and contract deliverables, and provides recommendations for improvements when relevant.
• Creates and maintains dashboards and other tools to monitor program performance based on contract terms or internally-set targets, and ensures relevant stakeholders are able to access, use, and understand these tools to aid in program management.
• Responds to routine requests for information from internal and external sources and/or refers requests to others.
• Creates and submits invoices for performance-based contracts in portfolio.
• Provides high-level oversight of data entered in internal and external databases.
• Provides technical assistance to program staff on contract deliverables, service documentation, data entry, quality assurance issues, and reporting. Conducts quality assurance reviews of entered data and communicates results to program leadership and other relevant staff.
• Generates reports/charts on a regular basis in order to ensure frequency and quality of services conforms to internal and external guidelines.
• Conducts reviews of service documentation and entered data to ensure compliance with regulatory guidelines.
• Provides guidance to Osborne Association managers on operational and/or administrative issues.
• Provides regular program updates on performance and performance-based contract revenue to the Program Director and at Grants Management Meetings.
• Flags potential performance and/or compliance issues to supervisor and/or program leadership.
• Ensures that data collection instruments and internal databases are properly configured when funders change program reporting requirements, new contracts are awarded, and/or internal data collection standards change.
• Through collaboration with program staff, identifies areas for process improvement and methods to streamline operations and enhance efficiency.
• Liaises with the IT department to ensure internal databases meet program needs and comply with applicable funder and regulatory requirements.
• Maintains positive working relationships with funders and accurately interprets Osborne’s mission, performance, and challenges.
• Acts as administrator for funder databases.
• In-person attendance is required to collaborate with coworkers.
• Performs other duties as assigned.
  
  

Minimum Qualifications

Education: Bachelor’s degree required, preferably in social sciences, public administration, business, computer science, information technology, statistics, or other related areas. Coursework in human services, social science, criminal justice, and sociology is recommended.

Experience: At least 1-2 years of experience required, preferably in human or social services. Non-profit experience is strongly preferred, with an understanding of the criminal legal system environment.

Technical: Must have extremely strong spreadsheet skills. Proficient use of Google Suite and Microsoft Office programs, with familiarity with Google Sheets and Microsoft Excel preferred. Exposure to Salesforce is recommended. Knowledge of basic data visualization concepts would be helpful.

Additional Skills: Excellent analytical, critical-thinking, and interpersonal skills. Strong writing skills. Ability to solve problems in an independent, effective, and efficient manner. Excellent organizational and time management skills. Ability to handle multiple tasks and deadlines.

Key Competencies

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate large amounts of data while succinctly summarizing conclusions to leadership and key stakeholders
• Ability to work effectively under tight deadlines, pay strong attention to detail, and time management skills
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to take the initiative and drive for results
• Ability to communicate with all levels of the organization and build strong relationships
• Familiarity with creating and maintaining visual program monitoring tools, such as dashboards in Looker/Data Studio
• Strong writing and critical thinking skills are required
• Demonstrable ability to create visualizations that effectively communicate data or complex ideas in an easy-to-understand manner
• Aptitude to learn new systems, databases, technical skills, or procedures
• Ability to solve problems in an effective and efficient manner
  
  

Benefits Of Working At Osborne

Generous benefits, including four weeks vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category.

The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Please include a cover letter with your application. No phone calls, please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.