Front Office Supervisor

River Link Hotels


Date: 3 days ago
City: Danbury, CT
Contract type: Full time
The Hilton Garden Inn Danbury is hiring for a Front Office Manager. Prior Hilton experience is preferred but not required. Evening and Weekend availability is required.

Essential Job Functions

  • Monitors and ensures compliance with all guidelines for operations
  • Conducts monthly department meetings to review new procedures and solicit input from all employees
  • Handles and provides resolution to guest complaints and employee issues
  • Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
  • Answers inquiries pertaining to hotel policies and services
  • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
  • Ensures property hiring practices comply with all state and federal requirements
  • Performs functions of the General Manager or Assistant General Manager in their absence
  • Perform functions of Guest Service Agent as needed
  • Provides training, including safety training, to front office staff as directed by Management
  • Assists in the selection of Guest Service Agents
  • Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
  • Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Assists with sales and marketing efforts as directed
  • Assist management team in conducting regular staff meetings
  • All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
  • Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance
  • Interpersonal – Maintains confidentiality
  • Oral Communication – Responds well to questions; Demonstrates group presentation skills
  • Team Work – Contributes to building a positive team spirit
  • Written Communication – Writes clearly and informatively; Able to read and interpret written information.
  • Delegation – Delegates work assignments; Provides recognition for results
  • Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
  • Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition
  • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
  • Organizational Support – Follows policies and procedures including but not limited to dress code policies
  • Adaptability – Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
  • Dependability – Commits to long hours of work when necessary to reach goals
  • Initiative – Asks for and offers help when needed
  • Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas
  • Planning/Organizing – Prioritizes and plans work activities
  • Professionalism – Treats others with respect and consideration regardless of their status or position
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
  • Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

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