Onsite Administrative Assistant (CVA2024-7697)

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

SCOPE OF WORK: Administrative Assistant in the day-to-day responsibilities of managing the property.

In the absence of the Property Manager, the Community Manager shall be the interim supervisor.

DUTIES AND RESPONSIBILITIES:

• Answer the phone by the third ring in an enthusiastic voice, indicating willingness to assist the caller.
• Take complete and accurate phone messages when necessary.
• Greet visitors promptly, indicating willingness to help them.
• Type correspondence, memoranda, reports and other business materials adhering to a timetable established by supervisor. Maintain database files in computer. Responsible for maintaining all files on computer and computer backups.
• Maintain files using standardized filing systems so that information can be retrieved quickly.
• Update resident roll from management agent.
• Set priorities for own work daily, consulting supervisor when necessary.
• Work as a team in cooperation with others, displaying a willingness to be helpful at all times.
• Process/closeout work orders in cooperation with maintenance staff. Place in unit file once closed out in the system.
• Promptly handle various owner/tenant problems; i.e. complaints, requests, concerns, etc. in a professional manner.
• Implement and maintain parking pass system.
• Distribute pool passes as necessary.
• Handle clubhouse rentals, including pre- and post-inspections.
• Check mailbox daily.
• Assist Property Manager and other staff members as needed.
• Conduct necessary inspections for resale.
• Assist the Property Manager with the preparation of the agenda and packets for all Board of Directors meetings.
• Conduct regular property inspections for rules violations as outlined in Rules and Regulations and prepare any violation letters for Property Manager’s signature.
• Maintain inspection schedule in accordance with established procedures.
• Review mailing labels for accuracy and duplicates.
• Mail The Meadow Lark to all off-site Co-Owners and advertisers monthly.
• Perform other duties as assigned by the Property Manager or Community Manager.
  
  

Qualifications

QUALIFICATIONS AND SKILLS:

• Good verbal and written communication skills.
• Ability to use fax machine, phones, calculator, time clock, copier and camera.
• Ability to self-direct.
• Strong organizational skills.
• Ability to work tactfully and respectfully with co-workers, residents and contractors.
• Basic computer skills to include Microsoft Office (Word, Excel, Access).
  
  

Pay and Benefits:

$21.00 to $24.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays