Operations Processor II

Job Description

PURPOSE/OBJECTIVE:

To ensure accurate and timely input of all new mortgage and consumer loans and perform loan account maintenance accurately and timely in accordance with established service levels. Act as subject matter expert for all colleagues providing sound decision making and problem-solving skills. Assist with the creating and maintaining procedures.

MAJOR RESPONSIBILITIES:

Process all consumer and mortgage loan maintenance requests in the Bank’s core system:

• Monitor shared tasks received via various sources for residential or mortgage loan maintenance requests such as setting up and removing autopay, waiving fees, freezing and reopening lines, billing maintenance, and title transfers.
• Monitors pipeline of new loans by using reports and or views from the various loan origination systems and business lines. Works with management and peers to prioritize loans and manage volumes. Reviews and verifies receipt of required loan documentation within the front-end systems or loan folders. Assists peers with analyzing more complex loans and documentation
  
  

Daily booking of mortgage and consumer loans through respective manual or automated interface applications and balances daily work. Reviews and understands the interfaced data in CRIF and Empower. Manually inputs appropriate fields into the front-end systems or FIS as needed

Perform quality control of Express loans automatically boarded to FIS Core. Monitor the New Accounts e-mail box for daily loan loads, quality control the documents to FIS along with verifying fees and deposits

Participate in the rotation of pulling the daily index rates from their source documents and ensure they are input accurately into the FIS core system for use with all variable rate products

Identify process improvements and efficiencies across all areas of responsibility. Review procedures on an annual basis and adjust accordingly. Work with management to leverage innovation and resources to achieve measurable result

PROBLEM SOLVING & DECISION MAKING:

• Accept/reject critical legal loan documentation in accordance with the terms and conditions approval document.
• Ability to balance changing priorities and work demands
• Must work independently to follow established procedures to complete work within the required time frame
  
  

REQUIREMENTS:

Education And Experience

• 2-5 years banking experience is preferred
• Completion of high school degree or equivalent required
  
  

Skills/Knowledge

• Proficient knowledge of FIS Insight
• Proficient knowledge of consumer loan documentation
• Working knowledge of using MS Word and Excel
• Strong oral and written communication skills
  
  

Working Conditions

• Ability to work on-site 1-2 days per week
  
  

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.