People Operations Manager

About Us

Guided by our core values – The Lugano Way – our team embodies a proactive mindset that fuels our drive for success. We work with a people-first mentality and foster an environment of continuous learning and mutual growth. Our ultimate goal? To consistently find a path to YES and deliver remarkable in all we do. Through innovation, teamwork, and collaboration, we bring this to life. Join us in shaping a future of brilliance and endless possibilities.

About You

You will be part of a remarkable process as we build and shape our culture. You are passionate about creating an extraordinary experience for our people and thrive on setting our employees up for success. You are a curious thinker, applying thoughtfulness to your work and to ideas you bring to the table. You will be hands-on in areas such as systems administration/implementation, company policy, onboarding, and more. You are research-oriented regarding Compliance and all things progressive, keeping up to date with requirements while keeping employee experience at the forefront.

What You Will Do

• Manage administration and optimization of our HRIS system .
• Prepare payroll for multi-state semi-monthly for both exempt and non-exempt employees.
• Act as the primary point of contact for benefits, including new hire enrollment, qualifying life events, employee terminations, and COBRA administration.
• Coordinate employee services as an administrator and keep organized, compliant employee records on file and within software systems.
• Build and manage strong relationships with vendors across all systems.
• Maintain clean employee data entry and efficiently update systems and paperwork at the time of initial engagement, hire, and/or termination.
• Ensure all compliance-related matters are kept current and updated in a timely matter and administer changes as needed.
• Prepare regular reports and analyses on key metrics, trends, and insights to inform decision-making and drive continuous improvement.
• Support key priorities of our transformational change throughout the business; take time to get to know the people with continuous engagement and trust-building as our culture develops.
• Acts as a change agent and proactively leads by example in demonstrating openness to business growth and organizational change.
  
  

What You Will Bring

• You have demonstrated success as a generalist with experience in an administrator role, preferably in a high growth, multi-state environment.
• You have deep knowledge of employment law, Federal law, and company policies.
• You are proficient with Microsoft Office; familiarity with ATS, HRIS, and payroll/benefit systems.
• You have strong problem-solving skills, critical thinking, and driven toward success and the success of others.
• You are skilled in project management and development including effective interpersonal skills, effective and concise written and verbal communication skills.
  
  

Pay Transparency

Targeted base compensation is $120,000 plus annual bonus. The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Our Work Environment

Our workplace is clean, orderly, appropriately lighted and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered light: office work, seldom lifting up to 25 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment.

Our Benefits

Lugano Diamonds is a fast-growing company with many opportunities for you to master your craft and grow your career. We are proud to offer employees a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off. Join the team and carve your own path to the future.

Being You at Lugano

Lugano is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join Our Team – Where People, Leadership, Innovation, and Passion come first.

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