Business Development & Customer Relationship Manager

Get to Know Us

Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people. We’re committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that’s in the brewhouse, with sustainability, or in the great outdoors.

Get to Know This Role

The Business Development & Customer Relationship manager will lead business development and new customer acquisition for SNBC Co-Pack operations as well as customer relationship management of existing and on-going customers. The person will need to collaborate with the operations and production team on scheduling, maintain compliance with local and state regulations while providing a high level of customer service and delivering on SNBC co-pack revenue expectations. This role will work with the CCO, COO and broader co-pack supporting team to develop overall strategy, partnership agreements and pricing models. This person will be externally visible as a voice of SNBC Co-Pack and needs to represent the company with respect to our overall mission and values.

What's In It For You

We’re committed to our employees and work hard to prove it. For starters, we’re offering $95,726 to $147,897 base compensation for this role. Individual offers are based on skills, experience, and qualifications. This role may be eligible for our bonus program – inquire with our Talent Acquisition Partner for additional details.

But base pay is just the beginning. We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care. We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave. We foster a culture of work-life balance and always encourage employees to use and enjoy their paid time off.

What You Will Do

• Responsible for finding and engaging with new partners in-line with co-pack strategy and revenue objectives as well as being the main point of contact for all existing customer needs.
• Partner with operations team on multi-client production schedule and manage customer relationships and expectations accordingly.
• Customer-facing lead for contract negotiations in partnership with SNBC compliance department and Legal Director.
• A key voice in creating a margin, pricing and cost strategy that allows for a profitable beverage company.
• Partner with Co-pack Supply Chain manager to manage inventory levels of various supply chain assets and ensure ingredients and supplies arrive on time and with necessary documentation for production schedules.
• Works with the CCO, COO, and ELT to develop our external image and PR strategy when needed.
• Maintains comprehensive, up to date records for State and local agency requirements in partnership with compliance and multi-functional team.
• Works in tandem with owners to identify production opportunities and understands the capabilities of the packaging facilities.
• Stays up to date will compliance, quality and safety standards.
• Must be willing to work non-standard hours, including some nights and weekends.

Please Apply if You Have

• Bachelor's Degree or any combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved preferred
• 5 years Business Development and/or Customer Relationship Management experience required
• 2 years P&L or budget management experience preferred
• 1 year Supply Chain or Project Management Experience preferred
• Excellent communication skills including presentation (large & small group), written, and verbal (large & small group) with various levels of employees, leadership, and business partners.
• Demonstrated initiative with a bias for action especially in imperfect circumstances.
• Exceptional attention to detail, professionalism, and demonstrated ability to develop and maintain internal and external relationships and partnerships.
• Budget development and management.
• Ability to work collaboratively and independently on initiatives, multi-task and effectively manage time and meet deadlines.
• Must be comfortable working in a dynamic, family-run environment and have the ability to stay calm under pressure.
• Driver's License free of any major moving violations within the last three years upon hire required

Additional Requirements to Consider Before Applying

• Selected candidate must pass a pre-employment, post offer background check.
• Selected candidate must pass a pre-employment, post offer driver's license check
• Candidate must reside or relocate to Chico, CA

Before applying for this role, please review the full job description, including the physical demands and working environment: https://sierranevada.jdxpert.com/ShowJob.aspx?EntityID=2&id=3527

** This position will remain open until filled; online applications will be reviewed weekly **

Sierra Nevada Brewing Co. is an Equal Opportunity Employer