Project Coordinator Lead Analyst

Duration: FTE

Location: MN-Bloomington

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew project management associates help control the scope, schedule, and cost of projects, while building skills to grow into roles as project and program managers.

Responsibilities

• Create written communications to internal and external stakeholders regarding technology outages and escalated issues
• Collaborate with internal business partners, influencing company-wide process improvements
• Work with external clients to communicate process improvements, root cause/preventative measures, and outage trends
• Maintain team trackers and metrics to support qualitative and quantitative information for process improvements
• Flexible with work schedule due to the needs of outages
• Client facing written communications in business friendly language for outages
• Keep dashboards and notes up to date for all events
• Able to interact on calls to assess client impact
• Communicate clearly with internal and external stakeholders
• Contribute to continuous process improvement activities
• Facilitate and/or participate in meetings supporting Client Incident Management services
• Manage and maintain client incident reporting
• Gather data from Service Now
• Use business analytics to create and display information
• Utilize Excel, OneNote, and PowerPoint to prepare artifacts
• Identification of recurring themes within outages to drive process improvements
• Creation of playbooks to support process improvements
  
  

Qualifications

• Excellent written and verbal communication skills
• Strong collaboration skills
• Ability to understand and convey technical language into business-friendly terms
• Microsoft Office Suite Tools
• Understand technology concepts
• Minimum 2 years work experience
• Intermediate technology competency
• Self-motivated, ability to work with limited direction
• Ability to work 24x7
  
  

Preferred Qualifications

• Bachelor’s degree in Technology, Business, Communications or Leadership discipline
• Tableau experience
• Service Now experience
  
  

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, unlimited time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you’ll find a far-reaching choice of benefits and incentives.

At Turnberry, Inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We’re committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.