Care Coordinator

RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.

Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.

Our Vision is to activate the next generation of frame-breaking healthcare innovation to support people beyond their behavioral health needs and succeed in the community where they live, work, and play.

Job Type

Full-Time: Non-Exempt

Shift

Day

Shift Hours

7:00am - 7:30pm - Thursday - Saturday, e/o Wednesday

Specialties / Licenses or Certifications

See requirements and alternatives below.

Work Setting

Crisis

Salary/Hourly Wage

$20.00 - $23.00/hour

Our Position

The Care Coordinator facilitates the quality and improvement of a person's experience of care, which may include admission, discharge, outreach, engagement, recovery, transition and case management.

Your Rewards

• Nine (9) company-paid Holidays (Full-Time Only)
• Paid-Time Off; Accrued bi-weekly (Full-Time Only)
• Company-Paid group life insurance (Full-Time Only)
• Medical, Dental, and Vision plans start the 1st of the month following your start date (Full-Time Only)
• Retirement Plans with Company match including 401k and Roth
• Employee Assistance Programs (Full-Time Only)
  
  

Your Responsibilities

• Provides coordination of care of services and resources available internally as well as throughout the community.
• Acts as an advocate for the needs and rights of individuals.
• Coordinates or facilitates multidisciplinary team meetings to ensure services are provided in a timely manner.
• Assists individuals in daily living activities and establishing and maintaining linkages that provide education, support and independence in the community.
• Partners with other provider agencies in the coordination of care to help participants achieve wellness.
• Documents relevant and required information and services assuring coordination of care as a tool for communication with other team members.
• Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Performs other related duties as assigned.
  
  

Our Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Excellent computer skills, including Microsoft Office Suite.
• Demonstrated ability to effectively communicate both verbally and in writing.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Demonstrated organizational skills and high degree of accuracy.
• Works cooperatively in a team environment.
• Ability to provide courteous assistance in a concise, informative manner, keeping a positive tone and appropriate non-verbal language.
• Bachelor's Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or Bachelor's Degree in any field and a minimum of two (2) years of behavioral health experience; or High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.
• Must be able to pass de-escalation training, as defined by state requirements.
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
• We are a Second-Chance Employer
• Must be able to pass a seven-year background check.
• Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
• Must be able to pass education verification check.
• Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
  

Driving Requirements

• If driving is required for this position, must meet all requirements outlined in RI International driving policy.
• If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
  
  

A Program Support Competency Checklist must be completed as part of the new hire onboarding process.

Physical Demands

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.

Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.

ADDENDUM – Arizona

Education- Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or

Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or

High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Licensure

Certification

Misc. Requirement

• Provides coaching and mentoring care coordinator staff
• Ensures all team members receive orientation and appropriate training in accordance with organizational standards.
• Provides quality assurance and random audits of care coordinators documentation and records
  
  

ADDENDUM – California

Education Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or

Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or

High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Licensure

Certification

Misc. Requirement

ADDENDUM – Delaware

Education Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or

Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or

High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Licensure

Certification

Misc. Requirement

ADDENDUM – North Carolina

Education Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or

Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or

High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Licensure

Certification

Misc. Requirement

ADDENDUM – Washington

Education Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or

Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or

High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Licensure

Certification

Misc. Requirement

RI International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. RI International is a second chance employer and we consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed above may vary depending on the nature of your employment with RI International.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At RI International, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.