Customer Service Coordinator

JOB TYPE – Regular, Full-time, Hourly Team Leader; In Location, Onsite; Retail, People and Business Management, Home Furnishing; Key Holder, Team Coordinator; Retail, Customer Services, Customer Operations: Cash Lane, Front Line, Returns, Children Play Area

HOURS – From 38 to 40 hours per week (HL4)

SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 10pm; Minimum one weekend off per month; Work schedules are published one month in advance

PAY – The starting rates/salary for this position range from $22.32 to $25.67 and will be based on equivalent work experience

POSTING – The anticipated closing date is on or around 12/02/24

BENEFITS ELIGIBLE? – Yes

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

*Generous paid time off, holiday and sick time
*WiselyPay – get earned wages up to two days early
*Paid parental leave (up to 16 weeks)
*KinderCare tuition discount  
*Retirement and bonus plans
*Co-worker discount, meal deal, and referral bonus
*Pet insurance program
*Education assistance and learning programs
*Safety shoe reimbursement
*24/7 telehealth visits
*Dental and vision plans
*Medical and Rx plans (must work min. 20 hrs/wk)
*A fun and inclusive work environment

POLICY – Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role."

WHAT YOU'LL BE DOING DAY TO DAY
As a Customer Coordinator, supporting the in-store customer experience team, you will:



Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.

Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.

Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.

Ensure customers receive consistent information throughout their shopping journey.

Record information in the relevant systems to improve the customer's future shopping experience.

Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA’s product range and services. When needed, offer alternative solutions that meet the needs of individual customers.

Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.

Take part in additional department responsibilities to secure the daily operation for co-workers and customers.

Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!


You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

QUALIFICATIONS
3 years of related experience.

1 year of experience in a customer service and customer-focused environment.

Requirements

Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)

WHAT YOU’LL BE DOING DAY TO DAY    
As a Customer Coordinator, supporting the in-store customer experience team, you will:

* Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
* Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
* Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
* Ensure customers receive consistent information throughout their shopping journey.
* Record information in the relevant systems to improve the customer's future shopping experience.
* Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA’s product range and services. When needed, offer alternative solutions that meet the needs of individual customers.
* Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
* Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
* Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.