Remote Customer Care Specialist | Full-Time WFH

Company Overview

We are a distinguished Brooklyn-based producer of artisanal Middle Eastern pantry essentials, committed to preserving culinary traditions while encouraging home chefs to create delightful meals for their families. Our brand has garnered recognition in prestigious publications including the New York Times, Wall Street Journal, Bon Appetit, and Food & Wine.

Job Overview: Full-Time Sales Customer Care Specialist

We invite applications for the role of Full-Time Sales Customer Care Specialist to join our vibrant team. This position provides a remarkable chance to make a meaningful impact on the daily operations of a rapidly expanding company.

Key Responsibilities

• Customer Service Management: Facilitate communication for both our website and wholesale clientele, with a focus on delivering exceptional hospitality and transforming challenges into memorable experiences.
• Order Management: Supervise the complete order cycle, from initial entry into our systems to overseeing delivery and promptly addressing any issues that may arise.
• Office Support: Provide crucial assistance by managing invoicing, generating regular reports, and overseeing the inventory of office samples.
• Project Participation: Engage in and potentially lead special projects as required.
  
  

Required Skills And Qualifications

• A minimum of 1 year of relevant professional experience.
• Proficient in G Suite and Microsoft Office, especially Excel and Google Sheets. Familiarity with QuickBooks and/or Squarespace is advantageous.
• Strong written and verbal communication capabilities, enabling effective collaboration with both internal teams and external partners.
• Exceptional project management skills, attention to detail, and robust follow-up abilities. A self-motivated individual who can work independently.
  
  

The Ideal Candidate

We seek an individual who embodies our passion for food and commitment to our mission. If you possess a positive, proactive attitude, a drive to excel, and a genuine enthusiasm for food—whether through cooking, learning, or sharing culinary experiences—we eagerly invite you to join our team.

This full-time position provides substantial opportunities for career advancement and is based in our Brooklyn, NY office (please note that this role is not remote).

Application Instructions

If you are intrigued by this exciting opportunity, please submit your resume with the subject line: Full-Time Customer Care Specialist. Along with your resume, kindly include a brief note explaining why you would be an excellent fit for this role.

Employment Type: Full-Time