Escalation Manager
Point Point
Date: 1 week ago
City: Madison, WI
Contract type: Full time
Job Title: Escalation Manager
Location: Madison, WI
Job Summary: We are seeking an experienced Escalation Manager to oversee and resolve complex customer issues. This role requires strong leadership and communication skills to ensure customer satisfaction and retention.
Key Responsibilities
Location: Madison, WI
Job Summary: We are seeking an experienced Escalation Manager to oversee and resolve complex customer issues. This role requires strong leadership and communication skills to ensure customer satisfaction and retention.
Key Responsibilities
- Manage escalated customer complaints and inquiries.
- Collaborate with cross-functional teams to identify root causes.
- Develop and implement strategies to improve service delivery.
- Train and mentor team members on escalation processes.
- Analyze trends and provide feedback for continuous improvement.
- Bachelor's degree in Business or related field.
- 5+ years of experience in customer service or escalation management.
- Strong problem-solving and analytical skills.
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