Customer Service Manager
Elevety
Date: 1 week ago
City: Lewisville, TX
Contract type: Full time
Job Title: Customer Service Manager
Location: Lewisville, TX
Job Summary: We are seeking a dedicated Customer Service Manager to lead our customer support team in Lewisville, TX. The ideal candidate will enhance customer satisfaction and drive service excellence.
Location: Lewisville, TX
Job Summary: We are seeking a dedicated Customer Service Manager to lead our customer support team in Lewisville, TX. The ideal candidate will enhance customer satisfaction and drive service excellence.
- Responsibilities:
- Oversee daily operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train, mentor, and evaluate customer service representatives.
- Resolve escalated customer issues and complaints.
- Analyze performance metrics to improve service quality.
- Qualifications:
- Bachelor's degree in Business or related field.
- 3+ years of experience in customer service management.
- Strong leadership and communication skills.
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